MOBILITY MENTOR - STEPS TO SUCCESS

Catholic Charities of the Diocese of Rochester; City of Rochester (NY); On-site; USD 30,307 - 32,373; Full time

Benefits offered by this job

Competitive salary

403(b) retirement plan

Generous time-off package

Comprehensive benefits package

Opportunities for growth and development

Job summary

Catholic Charities of the Diocese of Rochester is seeking a full-time Mobility Mentor to join their 'Steps to Success' program in Rochester, NY. The role involves supporting low-income families in achieving independence through mentoring, case management, and employment strategies.

Ideal candidates will have a Bachelor’s degree, experience in mentoring, and strong communication skills. Join us to help make a significant difference in the community!

Qualifications

• 3 years of mentoring/coaching in a human services program preferred.
• Knowledge of local provider networks preferred.
• Experience in educational and career development preferred.

Responsibilities

• Conduct participant intake and selection processes.
• Partner with participants to create individualized goals.
• Support job readiness assessments and promote employment retention.

Skills

Mentoring/coaching

Community engagement

Verbal communication

Analytical skills

Interpersonal skills

Problem-solving

Bilingual proficiency (English/Spanish)

Education

Bachelor's degree preferred

Associate's degree required

Tools

Microsoft Office

Community-wide software systems

Job description

We are Hiring! Catholic Charities Family and Community Services (CCFCS), a regional agency of Catholic Charities of the Diocese of Rochester, has been serving the Rochester community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence and full human potential. Join a team that truly makes a difference daily in people’s lives.

Job Type: Full-time
Location: Rochester, NY
Schedule: Monday-Friday, 9:00 am–5:00 pm
Salary: $22.00–$23.50 per hour

About The Role

The Steps to Success program is grounded in the nationally recognized EMPath Mobility Mentoring® model. The Mobility Mentor partners with enrolled families for up to two years, fostering trust and participant‑driven progress across key life domains: Housing, Social Networks, Health, Savings/debt, Education/skill development, and Employment. The role offers a holistic, strength‑based approach to build self‑efficacy and stability for low‑income families.

Essential Duties And Responsibilities

Participant Recruitment & Engagement

• Promote outreach strategies and participate in recruitment activities to achieve enrollment goals.
• Conduct intake and selection processes for new participants.
• Build and maintain long‑term, trusting relationships with participants.

Case Management & Goal Planning

• Partner with participants to create individualized goals and action plans.
• Provide ongoing case management across social determinants of health.
• Monitor and evaluate participant progress and outcomes.
• Facilitate referrals to community service providers and coordinate resources.

Job Readiness and Placement

• Complete job readiness assessments and support job preparation.
• Connect participants with workforce initiatives and local employment opportunities.
• Promote employment retention through post‑employment services.

Program Facilitation & Participant Support

• Conduct individual counseling sessions, group meetings, prevention education, and developmental workshops.
• Support coordination of special events such as community learning and graduation ceremonies.

Data Management & Compliance

• Maintain accurate, up‑to‑date participant and program records.
• Utilize community‑wide software systems for referrals and service coordination.
• Participate in case reviews and audits to ensure compliance with processes and standards.
• Maintain strict confidentiality of client and program information.

Organizational Participation & Professional Development

• Attend relevant agency meetings, trainings, and workshops.
• Pursue ongoing professional development through learning opportunities and conferences.
• Demonstrate alignment with the agency’s Mission, Vision, Values, and Strategic Plan.

Note: The above description illustrates tasks and responsibilities. It is not all‑inclusive; employees may perform related duties as directed by supervisors.

Requirements

Qualifications

• Education: Bachelor’s degree preferred. Associate’s degree required, or equivalent combination of experience and education considered.
• Experience: 3 years of mentoring/coaching and participant navigation in a human services program preferred.
• Knowledge of local provider networks preferred.
• Experience with participant needs assessment, soft‑skill assessments, career interest inventories, housing, high‑school equivalency, financial literacy, credit repair, and banking processes preferred.
• Experience in educational, career, or vocational development preferred.

Other Qualifications

Relationship Building & Community Engagement

Demonstrated ability to build and maintain effective relationships at all organizational levels and with partners across public and private sectors. Familiarity with the Greater Rochester area and collaborative community structures is highly valuable.

Cultural & Communication Competence

Strong verbal and written communication skills, excellent interpersonal and customer‑service abilities. Respect for diverse cultural backgrounds and ability to engage with varied groups. Bilingual proficiency in English/Spanish strongly preferred; American Sign Language skills a plus.

Professional Skills & Work Style

Initiative‑taker with strong organizational, analytical, and problem‑solving skills. Capable of managing multiple priorities in a fast‑paced environment while meeting fixed deadlines. Flexibility to work occasional evenings and weekends during recruitment phases is required.

Understanding of Target Populations

Knowledge of challenges faced by low‑income and vulnerable populations, especially those transitioning from public assistance to self‑sufficiency. Sensitivity to social and economic barriers is essential.

Technology & Data Proficiency

Proficiency in Microsoft Office applications highly preferred. Ability to support accurate program information in digital platforms, reporting, and presentations. Familiarity with social media highly preferred.

Physical Demands/Work Environment

While performing the duties, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type, and perform light lifting. Specific vision abilities required include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance

Adheres to all applicable federal and state laws and regulations, including confidentiality, privacy, program, billing, and documentation standards. All duties are performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits And Perks

• Competitive salary and 403(b) retirement plan
• Generous time‑off package and work‑life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people’s lives

Join us and help make a positive impact on our community!

• Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet