Upward Mobility Program Adult Mentor

Action for a Better Community, Inc.; City of Rochester (NY); On-site; USD 48,000 - 50,000; Full time

Job summary

Action for a Better Community, Inc. is seeking an Adult Mentor for the Step to Success Rochester program. The role involves coordinating and supporting participants toward economic mobility and self-sufficiency.

You will connect participants with community resources, coach them on goal setting and service planning, and act as a liaison across departments to ensure comprehensive support.

Qualifications

• Bachelor’s degree preferred; Associate degree required in Social Work, Counseling, Mental Health, Human Services or related field.
• Three (3) years’ mentoring/coaching and participant navigation experience required.
• Experience with service delivery strategies including outreach, intake, motivational interviewing, and coordination.

Responsibilities

• Coordinate, implement, and monitor assigned services for the Rochester Step to Success program.
• Serve as staff liaison connecting participants with resources and opportunities.
• Promote personal, educational, vocational, and financial development for program participants.

Skills

Mentoring/Coaching

Case Management

Outreach

Motivational Interviewing

Public Speaking

Facilitation

Interpersonal Skills

Confidentiality

Education

Bachelor's degree preferred

Associate degree in Social Work or related field

Tools

Microsoft Office

Case management software

Job description

Program: Focus on Self-Sufficiency (FSSD)

Location: 400 West Ave

Position: Step to Success Rochester – Adult Mentor

Hours: 37.5 hrs. / 52 wk.

Salary Range: $48,000- $50,000

Salary Grade: 11

Summary Of Responsibilities

Under the direct supervision of the Focus on Self-Sufficiency Department Director, the Adult Mentor assists in coordinating, implementing, and monitoring of assigned services and activities offered through the Rochester Step to Success Program component of the Focus on Self Sufficiency Department (FSSD). The Adult Mentor will provide support to program participants seeking economic mobility and self-sufficiency through program participation and services. The Adult Mentor serves as a staff liaison that connects participants, with resources and opportunities that promote personal, educational, vocational, & financial development, and self-sufficiency. The Adult Mentor works in the capacity of a “life-coach” to help facilitate positive behavioral changes that help consumers take ownership in transitioning into greater independence, and sustainability.

Qualifications / Education And Experience

• Education: Bachelor’s Degree preferred, an Associate degree required in Social Work, Counseling, Mental Health, Human Services, or related discipline. An equivalent combination of education and work experience will be considered.
• Experience: A minimum of three (3) years’ experience performing mentoring/coaching and participant navigation functions is required. Experience with case management, service coordination, assessments, coaching and counseling, soft skills, financial literacy, housing related resources, community outreach, information & referral services preferred. Must have experience and knowledge of effective service delivery strategies including outreach, intake, motivational interviewing, screening, assessment practices, consumer engagement, and service coordination. Requires experience with goal setting, service planning, and navigational services. Requires good judgement and decision-making skills; the ability to recognize support networks; and the ability to work with individuals in promoting self-sufficiency and personal development.
• Recruitment & Engagement: Promote and participate in recruitment activities to achieve enrollment goals. Conduct intake for new participants. Build and maintain long-term, trusting relationships with participants.
• Data Management & Compliance: Maintain accurate and up-to-date participant and program records. Utilize community-wide software systems to track referrals and service coordination. Participate in case reviews and audits to ensure compliance with program processes and standards.
• Goal Planning and Case Management: Demonstrated experience and knowledge of best-practices in case management, case conferencing, counseling, asset building, life-skills, and mentor relationships, is required. Familiarity with crisis-management and/or disaster-case management approaches is a plus. Partner with participants in the development of their goals and action plans. Provide ongoing support to participants across a broad set of social determinants of health. Monitor and evaluate participant progress and outcomes. Facilitate referrals to community service providers and ensure coordination of needed services.
• Must possess good organizational and planning skills; and be attentive to details. Requires good administrative, analytical, negotiations, evaluative and problem- solving skills. Must be able to handle multiple tasks with tact and diplomacy; and manage multiple priorities with fixed deadlines. Requires flexibility and ability to work in fast-paced environment; and must be able to implement appropriate changes when needed. Requires the ability to work independently, as well as a member of a work team.
• Experience in educational and career vocational development is strongly preferred. Demonstrate some familiarity with the following: local occupational, educational, and labor market information and laws, vocational testing and career interest assessment inventory instruments and resources. Familiarity with Civil Service exams, high school equivalence, and testing process are helpful. Knowledge of financial literacy, credit establishment and repair and banking processes preferred. Job placement and knowledge of educational, workforce initiatives (i.e., Rochester Works), business community and employment opportunities are strongly preferred.
• Requires good public speaking, presentation, and facilitation skills. Some classroom management and small group facilitation experience is preferred. Knowledge of group dynamics, consumer engagement, integration activities and team building strategies is strongly preferred. Should have experience in developing and presenting life-skills and asset development training, instructional informational sessions incl.; educational/vocational preparation, financial literacy, etc. Requires experience coordinating, scheduling, and implementing instructional sessions and supplemental meetings.
• Must have strong interpersonal and customer service skills; and the ability to maintain a high level of confidentiality for all items of a sensitive nature. Requires enthusiasm, and the ability to work with diverse individuals/groups/organizations from diverse backgrounds, cultures, and in a variety of settings. Demonstrate a particular understanding of the issues relating to special needs, low-income, and or vulnerable populations; and sensitivity to issues faced by individuals and families moving from dependence on public assistance, to independence and self-sufficiency.
• Demonstrate alignment with ABC’s Mission, Vision, Strategic Plan, including being collaborative, innovative, community focused, culturally competent, and inclusive.
• Knowledge of the Greater Rochester/Monroe County area, service providers and various community sectors preferred. Requires ability to develop and maintain effective relationships with various levels within an organization/community including housing, human service, business, financial, health, recovery, transportation, RCSD, legal, child-care, faith based, DSS, DOH, and other community sectors, both public and private; etc. Experience working in a collaborative structure is very helpful.
• Requires proficiency in use of Microsoft Office products including outlook.
• Requires flexibility in working occasional evening and weekend hours.
• Bi-lingual capabilities preferred: English and Spanish preferred.
• Requires the physical health and physical capability to work in an office and classroom setting.
• Requires a valid NYS Driver’s License, and access to reliable transportation.