Mobility Mentor Coach

The Youth Counselor; Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement savings matching

Tuition assistance

Job summary

The Village is seeking an Upward Mobility Mentor/Coach to ensure access to comprehensive, community-based services for clients from referral through treatment in the Greater Hartford, CT region. You will provide linkage and navigation, identify and access Village services, and document progress while maintaining relationships with referral sources and community partners.

Strong communication and cultural competence are essential.

Qualifications

• Excellent oral and written skills and ability to communicate comfortably with children, parents, and professionals.
• Organized and able to work independently with minimal supervision.
• Flexible and able to multi-task.
• Proficient with word processing and spreadsheet applications.
• Bi-lingual English/Spanish strongly preferred.

Responsibilities

• Provides linkage and navigation for clients and families to access community services.
• Helps clients identify and access Village clinical and non-clinical services; conduct referrals and follow-up.
• Maintains and updates service data for reporting purposes.
• Engages clients from referral through transfer or discharge and conducts initial intake.
• Implements Service Plans with clients and tracks targeted goals.
• Conducts client surveys and completes routine program reviews.
• Maintains collaborative relationships with Village programs and community agencies.
• Performs timely documentation and reporting, including entering data into databases.
• Represents the Village in community groups or committees as directed by supervision.

Skills

Communication

Multitasking

Independent work

Computer skills

Bilingual English/Spanish

Education

High School diploma

Bachelor’s Degree preferred

Job description

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The Village was one of the first agencies in the country toprovide homes for neglected children. Today, we continue to achieveour mission “to build a community of strong, healthy families whoprotect and nurture children” by providing a full range ofbehavioral health, early childhood and youth development, substanceuse treatment and support services for children, adults and familiesin the Greater Hartford, Connecticut region.

Named a Connecticut Top Workplace for seven consecutive years withnational distinction for workplace culture and diversity, equity andinclusion practices, you can be sure you’re joining an organizationthat’s just as committed to your success as we are to those we serve.

JOB SUMMARY

The Upward Mobility Mentor/ Coach will ensure that clients haveaccess to comprehensive, community-based services, and that allrequirements from referral sources are met. Focus on engaging clientsfrom the time of the referral through the entire course of theclient’s treatment services.

KEY RESPONSIBILITIES

• Provides linkage and navigation assistance for clients and theirfamilies/significant others so they can access all relevantcommunity services.
• Helps clients and their families identify and access other Villageclinical services/non-clinical services and/or other communityresources. Screening will provide the basis for referrals, andnavigation services will include advocacy and follow-up. OtherVillage services may include specialty treatment for children and adults.
• Maintains and updates service data to ensure accurate reporting,when required.
• Takes steps to ensure client engagement from referral throughtransfer/discharge from service, including initial outreach toclients upon receiving referrals.
• Conducts baseline Intake on all clients upon entering the program.
• Implements Service Plan with client on specific targeted goals toachieve while in program.
• Conducts client surveys/feedback on program.
• Implements service plan reviews with client every (6 months or as necessary).
• Implements discharge service Plan and Client survey of programupon completion of program.
• Provides comprehensive, targeted coaching & case managementservices to clients.
• Completes all required documentation for client while in program(service plans, reviews, progress notes, required data).
• Develops and maintains collaborative relationships with TheVillage Programs and other community agencies, organizations, andreferral sources
• Maintains effective, positive working relationships with referral sources.
• Performs accurate and timely completion of required documentationand reports, including entering client level data into database.
• Meets all standards for timeliness and accuracy in performing dataand reporting functions, including communication with referral sources.
• Comply’s with all agency policies and procedures, HIPAAregulations, Joint Commission standards and funding sources requirements.
• Participate in individual/group/team supervision, clinical qualityimprovement and Quality Assurance activities; participates inUtilization Review.
• Contribute to agency visibility and development of communitylinkages by representing the Village in community groups orcommittees, when directed by Supervisor.
• Perform other duties and responsibilities as assigned by management

Experience and Skills

EDUCATION

High School diploma required, Bachelor’s Degree preferred

EXPERIENCE

• Excellent oral and written skills and ability to communicatecomfortably with children, parents, and both primary care andbehavioral health professionals
• Organized and able to work independently with minimal supervision.
• Flexible and able to multi-task.
• Proficient with word processing and spreadsheet applications.Possess solid general computer skills, including ability to work ina Windows environment. Familiarity with specific applications usedby The Village and its referral sources is a plus.
• Must be culturally competent to serve diverse client population;bi-lingual (English/Spanish) strongly preferred

Our benefits package supports your whole life with comprehensivehealth coverage, generous paid time off, and employer matchedretirement savings. We also invest in your growth through tuitionassistance (Loan Forgiveness Program – NHSC, tuition reimbursementand Student Loan Repayment). https://thevillage.org/careers/our-benefits/