Case Manager - Community Services Hartford

The Youth Counselor; Hartford (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

The Village in Hartford, CT seeks a Case Manager to provide comprehensive case management services to clients and families, ensuring access to community-based services and meeting referral requirements. The role involves engagement with the Youth Diversion Team and collaboration with police, schools, probation, and local providers.

Requirements include a Bachelor's degree in social work, psychology, or counseling or equivalent experience, and at least 3 years in SUD treatment with a focus on

Qualifications

• 3+ years of direct experience in SUD treatment.
• Bilingual (English/Spanish) strongly preferred.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to work independently.
• Proficient with word processing and spreadsheet applications.
• Cultural competence to serve diverse client population.

Responsibilities

• Engage clients from referral through completion of treatment services.
• Assist clients in connecting with entitlement programs and insurance.
• Conduct standardized health-related social needs screenings and referrals.
• Provide linkage and navigation to community services for clients and families.
• Maintain and update service data for accurate reporting.
• Develop collaborative relationships with community agencies and referral sources.
• Ensure compliance with agency policies, HIPAA, and Joint Commission standards.

Skills

Bilingual English/Spanish

Excellent communication

Organized

Computer skills

Cultural competence

Education

Bachelor's degree in social work/psychology/counseling

Job description

Case Manager - Community Services Hartford

The Village was one of the first agencies in the country to providehomes for neglected children. Today, we continue to achieve ourmission “to build a communityof strong, healthy families who protectand nurture children” by providing a full range of behavioral health,early childhood and youth development, substance use treatment andsupport services for children, adults and families in the GreaterHartford, Connecticut region.

Named a Connecticut Top Workplace for seven consecutive years withnational distinction for workplace culture and diversity, equity andinclusion practices, you can be sure you’re joining an organizationthat’s just as committed to your success as we are to those we serve.

JOB SUMMARY: The Case Manager will providecomprehensive case management services to clients and theirfamilies/significant others to ensure they have access tocomprehensive, community-based services, and that all requirementsfrom referral sources are met.

Youth Diversion Team

The Case Manager will assist the Case Management Supervisor in allaspects of the Youth Diversion Team Program and have aBachelor's Degree in social work, psychology, or counseling orequivalent experience. The Case Manager will maintainstrong working relationships with the Police Department, PublicSchools, Juvenile Probation, DCF and all area service providers whomay provide services to child/youth and families appearing before thecommunity YDT; will have strong interpersonal skills and the abilityto engage resistant child/youth and family; maintain separate recordon each YDT program case, assist in maintaining the forms for thecommunity YDT; obtain incident reports, medical, academic, social, andphysical histories of child/youth referred to the community YDT andprovide these materials to the community YDT members as needed; meetwith each child/youth and his or her family to determine eligibilityfor the Youth Diversion Team Program, gain parental and child/youthagreement to participate in the Youth Diversion Team Program, ensurethe signing of appropriate forms by the parent(s) and child/youth, andperform required screenings with the child/youth and prepare reportsfor the community YDT concerning those assessments, including adetermination concerning whether more comprehensive assessments arerecommended; present individual cases to the YDT; maintain minutes ofeach YDT meeting, make arrangements with community resource providersto implement the community YDT recommendations; maintain ongoingfamily and collateral contact as needed to ensure diversionexpectations are being met; write progress reports; assist in trainingof community YDT members and community agencies in the workings of theYouth Diversion Team Program; ensure criminal records identifying thechild/youth will be destroyed in accordance with Connecticut Statutesand perform all other related duties as required.

KEY RESPONSIBILITIES:

• Focuses on engaging clients from the time of the referral throughthe entire course of the client’s treatment services.
• Assists clients in connecting with and gaining eligibility forentitlement programs, including public and/or private insurance programs.
• Conducts standardized screening for health-related social needsand offers resource and referral services specifically tailored tothat client.
• Provides linkage and navigation assistance for clients and theirfamilies/significant others so they can access all relevantcommunity services.
• Helps clients and their families identify and access other Villageclinical services and/or other community resources.
• Maintains and updates service data to ensure accurate reportingwhen required.
• Develops and maintains collaborative relationships with othercommunity agencies, organizations, and referral sources.
• Complies with all agency policies and procedures, HIPAAregulations, Joint Commission standards and funding sourcesrequirements including complete, timely, and accurate documentationof all relevant client information as required.
• Demonstrates cultural competence necessary to serve diverse client population.
• Participates in a collaborative team approach and engages inongoing quality improvement efforts to enhance the functioning ofthe program.
• Contributes to agency visibility and development of communitylinkages by representing The Village in community groups orcommittees, when directed by Supervisor.
• Performs other duties and responsibilities as assigned by management.
• Performs other duties and responsibilities as assigned by management.

Experience and Skills

EDUCATION

EXPERIENCE

• At least 3 years of direct experience in SUD treatment, withfamiliarity with CM protocols and evidence-based practices.
• Must be culturally competent to serve diverse client population;bi-lingual (English/Spanish) strongly preferred.
• Excellent oral and written skills and ability to communicatecomfortably with children, parents, and both primary care andbehavioral health professionals.
• Organized and able to work independently with minimal supervision.Ability to keep organized records of monetary reward systems.
• Proficient with word processing and spreadsheet applications.Possess solid general computer skills, including ability to work ina Windows environment.

Our benefits package supports your whole life with comprehensivehealth coverage, generous paid time off, and employer?matchedretirement savings. We also invest in your growth through tuitionassistance (Loan Forgiveness Program – NHSC, tuition reimbursementand Student Loan Repayment). https://thevillage.org/careers/our-benefits/

Specialized Trainings:

Connecticut Youth Services Association Training

Youth Development Practitioner Academy (YDPA) The Cityof Hartford