Case Manager - Community Services

The Village for Families and Children; Hartford (CT); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Job summary

The Village for Families and Children is seeking a Mid-Career Case Manager to provide comprehensive case management services in Hartford, CT. The role supports youth diversion and families, coordinating with the Police Department, schools, and community providers to ensure access to services and eligibility for programs.

Requires a BA/BS and 2–5 years of direct experience in behavioral health or SUD treatment; bilingual English/Spanish strongly preferred.

Qualifications

• Bachelor's degree required.
• At least 3 years of direct experience in SUD treatment.
• Bi-lingual English/Spanish strongly preferred.
• Culturally competent to serve diverse populations.

Responsibilities

• Engage clients from referral through treatment.
• Assist with eligibility for entitlement programs.
• Conduct standardized screening for health-related needs.
• Provide navigation to community services and Village resources.
• Maintain accurate program documentation and reporting.
• Collaborate with community agencies and referral sources.
• Adhere to HIPAA and funding requirements; protect client records.

Skills

Case management

Cultural competence

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

The Village for Families and Children

Job Tracking ID: Job Tracking ID: 512620-915445

Job Location: Hartford, CT

Job Level: Mid Career (2+ years)

Level of Education: BA/BS

Job Type: Full-Time/Regular

Years of Experience: Years of Experience: 2 - 5 Years

Starting Date: Starting Date: ASAP

Salary: Salary: 47,500.00 to 49,500.00(Y) USD

Work Hours: Work Hours: 40

Job Description

The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission "to build a community of strong, healthy families who protect and nurture children" by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.

Named a Connecticut Top Workplace for seven consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you're joining an organization that's just as committed to your success as we are to those we serve.

Starting salary: $47,500 Bilingual: $49,500

JOB SUMMARY: The Case Manager will provide comprehensive case management services to clients and their families/significant others to ensure they have access to comprehensive, community-based services, and that all requirements from referral sources are met.

Youth Diversion Team

The Case Manager will assist the Case Management Supervisor in all aspects of the Youth Diversion Team Program and have a Bachelor's Degree in social work, psychology, or counseling or equivalent experience. The Case Manager will maintain strong working relationships with the Police Department, Public Schools, Juvenile Probation, DCF and all area service providers who may provide services to child/youth and families appearing before the community YDT; will have strong interpersonal skills and the ability to engage resistant child/youth and family; maintain separate record on each YDT program case, assist in maintaining the forms for the community YDT; obtain incident reports, medical, academic, social, and physical histories of child/youth referred to the community YDT and provide these materials to the community YDT members as needed; meet with each child/youth and his or her family to determine eligibility for the Youth Diversion Team Program, gain parental and child/youth agreement to participate in the Youth Diversion Team Program, ensure the signing of appropriate forms by the parent(s) and child/youth, and perform required screenings with the child/youth and prepare reports for the community YDT concerning those assessments, including a determination concerning whether more comprehensive assessments are recommended; present individual cases to the YDT; maintain minutes of each YDT meeting, make arrangements with community resource providers to implement the community YDT recommendations; maintain ongoing family and collateral contact as needed to ensure diversion expectations are being met; write progress reports; assist in training of community YDT members and community agencies in the workings of the Youth Diversion Team Program; ensure criminal records identifying the child/youth will be destroyed in accordance with Connecticut Statutes and perform all other related duties as required.

Travel is required throughout the state of Connecticut. Our programs serve the following towns:

Bolton Lebanon

Bozrah Lisbon

Chaplin North Stonington

East Windsor Preston

Franklin Sprague

Scotland

KEY RESPONSIBILITIES:

1. Focuses on engaging clients from the time of the referral through the entire course of the client's treatment services.
2. Assists clients in connecting with and gaining eligibility for entitlement programs, including public and/or private insurance programs.
3. Conducts standardized screening for health-related social needs and offers resource and referral services specifically tailored to that client.
4. Provides linkage and navigation assistance for clients and their families/significant others so they can access all relevant community services.
5. Helps clients and their families identify and access other Village clinical services and/or other community resources.
6. Maintains and updates service data to ensure accurate reporting when required.
7. Develops and maintains collaborative relationships with other community agencies, organizations, and referral sources.
8. Complies with all agency policies and procedures, HIPAA regulations, Joint Commission standards and funding sources requirements including complete, timely, and accurate documentation of all relevant client information as required.
9. Demonstrates cultural competence necessary to serve diverse client population.
10. Participates in a collaborative team approach and engages in ongoing quality improvement efforts to enhance the functioning of the program.
11. Contributes to agency visibility and development of community linkages by representing The Village in community groups or committees, when directed by Supervisor.
12. Performs other duties and responsibilities as assigned by management.

Experience and Skills

EDUCATION

• Bachelor's degree required.

EXPERIENCE

• At least 3 years of direct experience in SUD treatment, with familiarity with CM protocols and evidence-based practices.
• Must be culturally competent to serve diverse client population; bi-lingual (English/Spanish) strongly preferred.
• Excellent oral and written skills and ability to communicate comfortably with children, parents, and both primary care and behavioral health professionals.

• Organized and able to work independently with minimal supervision. Ability to keep organized records of monetary reward systems.
• Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment

Job Benefits

Our benefits package supports your whole life with comprehensive health coverage, generous paid time off, and employer matched retirement savings. We also invest in your growth through tuition assistance (Loan Forgiveness Program NHSC, tuition reimbursement and Student Loan Repayment). https://thevillage.org/careers/our-benefits/

The Village for Families and Children is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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