Mobility Device Service Leader

Mobius Mobility; Manchester (NH); On-site; USD 70,000 - 90,000; Full time

Job summary

Mobius Mobility in Manchester, NH is seeking a Service Manager to oversee the ibot service program, handle customer inquiries and complaints, organize service trips, and provide technical support for the ibot device.

You will manage service resources, document user contacts in CRM, train clinicians and users, monitor inventory and recalls, and ensure safety and quality in all service activities.

Qualifications

• AS or BS degree preferred with technology related coursework.
• 5-7 years in a customer-facing position; HubSpot CRM experience helpful.
• Medical device experience preferred; working with the disability community a plus.
• Detail, safety, and quality oriented; outstanding customer service skills.
• Must be able to bend, twist, reach, and lift 75 lbs frequently; travel as needed.
• Excellent written and verbal communication skills; ability to work as part of a team.

Responsibilities

• Manages Service resources
• Support high volume of e-mail correspondence, telephone calls, and mailings
• Utilize CRM software to document, manage and track user contacts
• Provide technical support to clinicians and users of the ibot device
• Assist users with service, repair, and return requests
• Complete order requests for part replacements
• Resolves the user's problem by phone when feasible
• Identifies recurring issues and recommends resolution
• Train clinicians and users on device operation
• Record client concerns and forward to appropriate department for action
• Monitor inventory levels to ensure timely deliveries; maintain serial number tracking

Skills

Customer service

Communication skills

Detail oriented

Safety minded

Team player

Multitasking

Education

AS or BS degree in tech-related coursework

Tools

HubSpot CRM

Microsoft Office

Job description

Mobius Mobility in Manchester, NH is seeking a Service Manager to oversee the ibot service program, handle customer inquiries and complaints, organize service trips, and provide technical support for the ibot device.

You will manage service resources, document user contacts in CRM, train clinicians and users, monitor inventory and recalls, and ensure safety and quality in all service activities.