Mobility Customer Support Specialist

Wheels; Illinois; Hybrid; CAD 57,000 - 79,000; Full time

Job summary

Wheels is seeking a Customer Support Specialist to support client and driver interactions, ensuring high service standards and timely responses. The role includes multi-channel communications, CRM updates, and collaboration with Account Managers to fulfill requests with urgency.

You will manage Salesforce, Fleetview, and P2P tasks in a fast-paced environment, prioritizing effectively while maintaining data confidentiality. This hybrid role requires strong communication and problem-solving skills.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Minimum of 1 year of customer service experience in a high-volume, multi-tasking environment.
• Salesforce experience preferred
• Spanish language proficiency desired

Responsibilities

• Client and Driver Communication: Collaborate with a diverse portfolio of clients.
• Respond to client and driver communications related to tactical matters as instructed.
• Follow up with clients and drivers to fulfill requests initiated by internal departments.
• Address incoming replacement requests such as fuel, insurance, compliance, and MAP passports.
• Answer multi-channel inquiries (telephony, email, FleetView, VIM application).
• Provide backup for other associates as designated by leadership.

Skills

Excellent verbal and written沟通

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Fleetview

P2P

Job description

Wheels is seeking a Customer Support Specialist to support client and driver interactions, ensuring high service standards and timely responses. The role includes multi-channel communications, CRM updates, and collaboration with Account Managers to fulfill requests with urgency.

You will manage Salesforce, Fleetview, and P2P tasks in a fast-paced environment, prioritizing effectively while maintaining data confidentiality. This hybrid role requires strong communication and problem-solving skills.