Mobile Wireless Technician — Secret Clearance

InterImage; Arlington (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

InterImage in Arlington, VA is seeking a Mobile Wireless Technician to manage the lifecycle of enterprise mobile devices and deliver secure wireless services for a federal operation.

You will provision, configure, deploy, troubleshoot, and support thousands of monthly service requests, work with MDMs, Apple Business Manager, ServiceNow, and carrier portals, and maintain strict security compliance.

Qualifications

• Three (3) or more years of experience supporting enterprise mobile communications or similar IT operations.
• Experience with federal government or DoD environments is preferred.
• Experience with MDM platforms, Apple Business Manager, ServiceNow, asset management systems, and wireless carriers is highly desirable.

Responsibilities

• Provision, configure, deploy, replace, deprovision, archive, and manage enterprise mobile devices (smartphones, tablets, MiFi, SIM devices).
• Deliver and exchange mobile equipment across multiple locations and ensure devices are ready before issuance.
• Manage wireless service requests using carrier portals (AT&T, Verizon, T-Mobile), Apple Business Manager, MDM, and asset tools.
• Configure user accounts, activate devices, modify service plans, troubleshoot issues, and provide end-user training and support.
• Support ~2,400 monthly mobile service transactions while maintaining high customer satisfaction.
• Maintain asset accountability and update asset management systems per policy.

Skills

Customer service

Analytical thinking

Troubleshooting

Communication skills

Multitasking

Team collaboration

Security clearance

Education

Bachelor’s degree in IT/CS or related

Tools

MDM platforms

Apple Business Manager

ServiceNow

Enterprise asset management

Carrier management portals

Job description

InterImage in Arlington, VA is seeking a Mobile Wireless Technician to manage the lifecycle of enterprise mobile devices and deliver secure wireless services for a federal operation.

You will provision, configure, deploy, troubleshoot, and support thousands of monthly service requests, work with MDMs, Apple Business Manager, ServiceNow, and carrier portals, and maintain strict security compliance.