Secret-Clearance Mobile Wireless Technician

InterImage, Inc.; Arlington (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

InterImage, Inc. is seeking a Mobile Wireless Technician to support government operations with secure mobile devices and lifecycle management. You will provision, configure, deploy, and decommission devices, while ensuring compliance with security baselines and carrier services.

The role requires hands-on support of MDM platforms, Apple Business Manager, ServiceNow, and enterprise asset systems, plus collaboration with internal teams and vendors to sustain service levels for federal environments.

Qualifications

• Three (3) or more years of experience supporting enterprise mobile communications, wireless device management, desktop support, or similar IT operations.
• Experience supporting federal government or Department of Defense environments is preferred.
• Experience with MDM platforms, Apple Business Manager, ServiceNow, enterprise asset management systems, and commercial wireless carriers is highly desirable.

Responsibilities

• Provision, configure, deploy, replace, deprovision, archive, and manage enterprise mobile devices including smartphones, tablets, MiFi hotspots, and SIM-only devices.
• Deliver and exchange mobile equipment across multiple locations.
• Manage wireless service requests using carrier portals and MDM/asset tools.
• Configure user accounts, activate devices, modify service plans, troubleshoot issues, and provide end-user training.

Skills

Customer service

Analytical thinking

Troubleshooting

Technical communication

Task prioritization

Team collaboration

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Mobile Device Management (MDM)

Apple Business Manager

ServiceNow

Enterprise asset management systems

Wireless carriers (AT&T/Verizon/T-Mobile)

Job description

InterImage, Inc. is seeking a Mobile Wireless Technician to support government operations with secure mobile devices and lifecycle management. You will provision, configure, deploy, and decommission devices, while ensuring compliance with security baselines and carrier services.

The role requires hands-on support of MDM platforms, Apple Business Manager, ServiceNow, and enterprise asset systems, plus collaboration with internal teams and vendors to sustain service levels for federal environments.