Mobile Video Field Support Technician

Motorola Solutions; Huntsville (AL); Remote; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing public safety through innovative technology. As a Field Service Technician, you'll play a crucial role in delivering exceptional customer service and technical support. Your expertise in troubleshooting hardware and software issues will be vital in ensuring customer satisfaction and retention. Collaborate with diverse teams to address customer needs and build lasting relationships. This role offers the opportunity to work remotely while traveling regionally, making a significant impact in the community. If you're passionate about technology and customer service, this position is perfect for you.

Benefits

Incentive Bonuses

Health Benefits

401K

Paid Holidays

Paid Time Off

Stock Purchase Plan

Parental Leave

Qualifications

• 5+ years of experience in electronics, systems, or IT roles.
• Strong troubleshooting skills in hardware/software and networking.

Responsibilities

• Coordinate system installation and troubleshooting across teams.
• Provide training and support for administrators and end-users.

Skills

Hardware/Software Troubleshooting

Windows

Networking

TCP/IP

Wi-Fi

IP Device Configuration

Customer Service

Communication Skills

Project Management

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, schools, hospitals, and businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role; while there is no immediate opening, we want to build relationships with prospective candidates. If your background matches our requirements, we'll follow up with an exploratory conversation.

Job Description

We are seeking a self-starting Field Service Technician to deliver exceptional customer service. The goal is to drive service success that improves customer satisfaction, maximizes retention, and increases profitability.

The Technical Customer Experience Manager will be responsible for, but not limited to, the following:

• Collaborating with Customer Experience, Sales, Systems Integration, CMSO, and the Product Group to meet customer needs.
• Serving as a key contact during deployment and post-deployment phases.

Scope of Responsibilities:

• Coordinate between teams to assist with system installation and troubleshooting.
• Troubleshoot hardware, network, or software issues.
• Diagnose and resolve technical problems.
• Provide training for administrators and end-users on product and system configuration.
• Supervise third-party integrators on mobile video device installations.
• Communicate technical resolutions to customers.
• Assist with deployment configurations and support.
• Produce detailed service reports for customer sign-off.
• Follow all company procedures and protocols.
• Share information across technical teams.
• Understand customer requirements and provide appropriate recommendations.
• Build positive customer relationships.
• Identify systemic issues and collaborate internally to resolve them.

Qualifications:

• 5+ years of experience in electronics, systems, or IT roles.
• Strong hardware/software troubleshooting skills, including Windows, networking, TCP/IP, Wi-Fi, and IP device configuration.
• Experience in law enforcement environments is a plus.
• Excellent customer service and communication skills.
• Ability to train and demonstrate product capabilities.
• Project management experience in installation processes.
• Willingness to travel regionally.
• Ability to develop cross-organizational relationships and work effectively in a matrix environment.
• Must pass a stringent background check per CJIS Security Policy.

Location:

Remote within the region, with travel as needed.

Basic Requirements:

• 5+ years of relevant experience.
• Ability to obtain necessary background clearance.

Travel Requirements:

25-50%

Benefits include:

• Incentive bonuses, health benefits, 401K, paid holidays, paid time off, stock purchase plan, parental leave, and more.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To request accommodations during the recruitment process, contact [e-mail].