Branch Experience & Digital Banking Pro

M&T Bank; Manchester (VT); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Manchester Center, Vermont is seeking a Float Universal Banker to deliver exceptional branch experiences by combining Teller duties with sales, service and digital engagement for Consumer and Business Banking customers.

Responsibilities include educating customers, driving digital adoption, handling transactions, resolving issues, and referring opportunities to partners while maintaining strong AML/KYC discipline and compliance.

Qualifications

• High school diploma or GED required; 1+ year of retail sales, call center, customer service, or telesales experience preferred.
• Ability to travel between branches as needed.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan decision criteria at a high level.
• Complete servicing tasks for Consumer and Business Banking relationships and identify opportunities to solve banking needs.
• Follow the sales process and provide customer-focused advice.

Skills

Verbal communication

Interpersonal skills

Digital literacy

Time management

Education

High school diploma or GED

Job description

M&T Bank in Manchester Center, Vermont is seeking a Float Universal Banker to deliver exceptional branch experiences by combining Teller duties with sales, service and digital engagement for Consumer and Business Banking customers.

Responsibilities include educating customers, driving digital adoption, handling transactions, resolving issues, and referring opportunities to partners while maintaining strong AML/KYC discipline and compliance.