Mobile Technician

North American Truck & Trailer, Inc; West Point (NE); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) retirement plan with company 4%

Medical, Dental, and Vision Insurance

Life Insurance

Short- and Long-Term Disability

Paid Vacation, Sick, and Holidays

OEM Training Incentive

Tool Reimbursement

Tuition Reimbursement

Discount on Parts/Labor

Employee Referral Bonus

Professional work environment

Job summary

North American Truck & Trailer, Inc is seeking a Mobile Service Technician to perform on-site diagnostics, repairs, and maintenance for a variety of trucks. The role requires independent work, strong communication with customers, and adherence to safety protocols.

The technician will respond to mobile service calls, ensuring timely, professional service and accurate documentation of work performed. The position emphasizes customer service excellence, flexible hours, and delivering reliable

Qualifications

• On-site diagnostics, repairs and maintenance on trucks.
• Emergency roadside assistance as needed.
• Proficient use of diagnostic tools and software to identify issues.

Responsibilities

• Perform on-site diagnostics, repairs, and maintenance on a variety of truck makes and models.
• Provide emergency roadside assistance and support as needed.
• Use diagnostic tools and software to identify issues quickly and accurately.
• Communicate clearly with customers to explain repairs and maintenance procedures.
• Maintain a clean and organized service vehicle with necessary parts and tools.
• Document all work performed, including parts used, repairs completed and time spent.
• Follow all safety protocols and company procedures.
• Provide exceptional customer service, ensuring that each client’s needs are met with professionalism.

Skills

Diagnostics

Customer service

Time management

Communication

Independent work

Valid driver’s license

Education

High school diploma or equivalent

Technical certifications (preferred)

Tools

Diagnostic tools

Maintenance software

Job description

Mobile Service Technician – West Point Auto

Key Responsibilities:

• - Perform on-site diagnostics, repairs, and maintenance on a variety of truck makes and models.
• - Provide emergency roadside assistance and support as needed.
• - Use diagnostic tools and software to identify issues quickly and accurately.
• - Communicate clearly and effectively with customers to explain repairs and maintenance procedures.
• - Maintain a clean and organized service vehicle, stocked with necessary parts and tools.
• - Document all work performed, including parts used, repairs completed, and time spent on each job.
• - Follow all safety protocols and company procedures.
• - Provide exceptional customer service, ensuring that each client’s needs are met with professionalism and efficiency.

Qualifications:

• - High school diploma or equivalent; technical certifications are a plus.
• - Minimum of 2 years of experience as a truck technician, preferably in a mobile service role.
• - Strong diagnostic and problem-solving skills.
• - Proficiency with diagnostic tools and software.
• - Ability to work independently and manage time effectively.
• - Excellent communication and customer service skills.
• - Valid driver’s license with a clean driving record.
• - Ability to lift heavy parts and equipment as needed.
• - Willingness to work flexible hours, including some evenings and weekends.

Benefits available the 1st of the month following date of hire.

• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Tool Reimbursement for service employees
• Tuition Reimbursement for service employees
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment