Mobile Tech Sales Agent — Training Pay & Stock Growth

T-MOBILE USA, Inc.; Roseburg (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

You will build product knowledge, demonstrate network solutions, complete required training, and collaborate with colleagues to ensure a seamless customer experience and lasting loyalty. The role offers a base pay with training pay and opportunities for incentives, plus access to stock grants and a comprehensive

Qualifications

• We require a High School Diploma or GED and 6 months of customer service or sales experience in a retail setting.
• Strong communication, problem solving, and a customer-focused mindset are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

You will build product knowledge, demonstrate network solutions, complete required training, and collaborate with colleagues to ensure a seamless customer experience and lasting loyalty. The role offers a base pay with training pay and opportunities for incentives, plus access to stock grants and a comprehensive