Mobile Tech Retail Associate

T-Mobile; Lakewood (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Commuter benefits

Pet insurance

Job summary

T-Mobile in Lakewood, CO is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools, with success measured by customer satisfaction and loyalty.

The role includes training, collaboration with teammates, and the chance to grow within a company that values its employees and offers strong benefits

Qualifications

• High School Diploma or GED is required.
• Six months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience (Preferred)

Job description

T-Mobile in Lakewood, CO is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools, with success measured by customer satisfaction and loyalty.

The role includes training, collaboration with teammates, and the chance to grow within a company that values its employees and offers strong benefits