Mobile Tech & Customer Solutions Associate — Stock Grant Eligible

tmobile; Greensboro (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual stock grants

Job summary

T-Mobile is hiring to support retail operations, engaging customers and guiding them through technology and service choices in a fast-paced store setting. The role strengthens product knowledge, demonstrates solutions, and helps customers throughout their shopping journey while building skills in digital tools and service plan recommendations.

Ideal candidates show strong customer service, communication, and teamwork.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring to support retail operations, engaging customers and guiding them through technology and service choices in a fast-paced store setting. The role strengthens product knowledge, demonstrates solutions, and helps customers throughout their shopping journey while building skills in digital tools and service plan recommendations.

Ideal candidates show strong customer service, communication, and teamwork.