Mobile Tech & Customer Experience Associate

Comcast (CC) of Willow Grove; Shelby Township (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Comcast in Michigan is seeking a Retail Service Associate to support the store team and deliver a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to tech and service resource, helping customers activate devices, troubleshoot issues, and learn about accessories.

You will handle activations, account security, SIM/eSIM setup, and ensure counters, displays and walkways stay clean.

Qualifications

• High School Diploma / GED required.
• 0-2 years of relevant work experience.
• Excellent communication and customer service skills.

Responsibilities

• Activate devices and educate customers on mobile features.
• Troubleshoot device or service issues and assist with account security.
• Assist with activations, SIM/eSIM, and warranty/replacements.
• Ensure store cleanliness and operational readiness.

Skills

Communication

Customer-Focused

Professional Integrity

Resilience

Self-motivation

Teamwork

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast in Michigan is seeking a Retail Service Associate to support the store team and deliver a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to tech and service resource, helping customers activate devices, troubleshoot issues, and learn about accessories.

You will handle activations, account security, SIM/eSIM setup, and ensure counters, displays and walkways stay clean.