Mobile Support Analyst

SpikeIT Global Solutions, INC; Newark (NJ); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Mobile Support Analyst to join their team. This hybrid role is perfect for a self-starter with a can-do attitude who can adapt to changes. You'll be responsible for supporting both Apple and Android products, utilizing remote tools, and ensuring exceptional customer service. If you have strong communication skills and a process-oriented mentality, this entry-level position offers a fantastic opportunity to grow in the IT services sector. Join a dynamic team and make a difference in the user experience!

Qualifications

• Experience supporting Apple and Android products is essential.
• Strong customer service experience and communication skills required.

Responsibilities

• Provide support for Apple and Android products, ensuring customer satisfaction.
• Utilize remote tools to assist users effectively.

Skills

Apple product support

Android product support

Customer service

Remote tools utilization

Strong communication skills

ITIL knowledge

MS Office proficiency

Tools

MS Outlook

MS Teams

MS Word

MS Excel

MS PowerPoint

MS Access

RDP

Job description

Job Title: Mobile Support Analyst

Location: Newark, NJ

Contract position

Hybrid role

Summary

The candidate must exhibit a can-do attitude, be a self-starter, and have the ability to pivot when change is required. The candidate should also possess a process-oriented mentality.

Requirements

• Experience supporting Apple and Android products
• Tablet experience
• Knowledge of e-Fax (a plus)
• Customer service experience
• Experience activating lines of service
• Experience utilizing remote tools
• Strong communication skills to describe issues effectively
• Ability to adapt to change
• ITIL experience (a plus)
• Proficiency with MS products (RDP, Outlook, Teams, Word, Excel, PowerPoint, Access)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting