Mobile Support Analyst

SpikeIT Global Solutions, Inc.; Newark (NJ); Hybrid; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Mobile Support Analyst to join their dynamic team. This hybrid role requires a proactive individual with a can-do attitude who can effectively support Apple and Android devices while providing exceptional customer service. The ideal candidate will possess strong communication skills and the ability to adapt to changing environments. You'll be working with a variety of MS products, ensuring that users receive the support they need. If you're a self-starter with a passion for technology and customer service, this opportunity is perfect for you.

Qualifications

• Experience supporting both Apple and Android mobile devices is essential.
• Strong customer service skills and the ability to communicate effectively.

Responsibilities

• Provide mobile support for Apple and Android products.
• Utilize remote tools to assist users and activate lines of service.

Skills

Support for Apple products

Support for Android products

Customer service experience

Strong communication skills

Ability to adapt to change

Tools

MS Outlook

MS Teams

MS Word

MS Excel

MS PowerPoint

MS Access

Remote tools

Job description

Job Description

Job title: Mobile Support Analyst

Location: Newark, NJ

Contract position

Hybrid role

Summary

The candidate must exhibit a can-do attitude, be a self-starter, and have the ability to pivot when change is required. The candidate should also possess a process-oriented mentality.

Requirements

1. Experience supporting Apple and Android products
2. Tablet experience
3. Knowledge of e-Fax is a plus
4. Customer service experience
5. Activating lines of service
6. Experience utilizing remote tools
7. Strong communication skills (ability to describe issues clearly)
8. Ability to adapt to change
9. ITIL experience is a plus
10. Proficiency with MS products (RDP, Outlook, Teams, Word, Excel, PowerPoint, Access)

Qualifications

Additional information: All your information will be kept confidential according to EEO guidelines.