Mobile Service Technician - Field & Dealer Support

Benna Ford Superior; Superior (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Job summary

Benna Ford Superior in Superior, WI is seeking a Mobile/Dealer Service Technician. You will travel in the Mobile Service vehicle to customer workplaces and homes to perform basic service needs and recalls, delivering an on-site, friendly experience.

The ideal candidate has strong service technician background, is independent, and comfortable using tablets and diagnostic tools; ASE certifications are preferred but not required, and you will join a team that values service to customers and the

Qualifications

• C-level or higher qualifications required.
• Detail-oriented and organized.
• Requires little or no guidance on jobs.
• Valid driver license.
• ASE/Manufacturer certifications are desirable but not mandatory.
• Service Technician experience required.
• Strong use of technological devices including tablets.
• Must be able to lift up to 75 pounds.

Responsibilities

• Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first.
• Engage with many different customers each day and represent the dealership while being calm and responsive.
• Organize and prepare for the day’s appointments and be excellent at time management.
• Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner.
• Communicate with the Remote Experience Coordinator, Parts Department and Dealer Management regularly to effectively manage production and customer communication.
• Accurately document vehicle repairs/work performed on the repair order.
• Stay informed of Ford technical bulletins and complete required training.
• Able to work occasionally in challenging weather conditions.
• Able to drive and maintain a company vehicle responsibly.
• Take pride in the role and bring a start-up mentality to growing the business.

Skills

Detail-oriented

Time management

Customer service mindset

Tools

Tablets

Job description

Benna Ford Superior in Superior, WI is seeking a Mobile/Dealer Service Technician. You will travel in the Mobile Service vehicle to customer workplaces and homes to perform basic service needs and recalls, delivering an on-site, friendly experience.

The ideal candidate has strong service technician background, is independent, and comfortable using tablets and diagnostic tools; ASE certifications are preferred but not required, and you will join a team that values service to customers and the