Mobile Service Technician

Valley Truck Centers; Columbus (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Birthday day off

Referral program

Job summary

Valley Ford Inc in Columbus, OH is seeking a Mobile Technician to diagnose, repair, and service smartphones and tablets. You will evaluate issues, perform component repairs, and keep devices updated with the latest software while ensuring a high level of customer satisfaction.

The role requires at least 2 years in mobile device repair, strong troubleshooting skills, and the ability to explain technical concepts clearly. This is an on-site position with comprehensive benefits available.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in mobile device repair.
• Experience repairing smartphones and tablets.
• Familiar with diagnostic tools for mobile devices.

Responsibilities

• Diagnose and troubleshoot hardware and software issues on mobile devices.
• Perform repairs and replacements of components such as screens and batteries.
• Conduct software updates and installations to keep devices current.
• Provide clear explanations of issues and solutions to customers.
• Maintain accurate records of repairs and services performed.
• Stay up-to-date with mobile technology trends and repair techniques.
• Ensure repairs meet quality standards and are completed timely.
• Collaborate with team members to solve complex issues.
• Keep work area clean, organized, and tools properly maintained.
• Adhere to all company policies and health and safety regulations.

Skills

Mobile hardware

Mobile software

Diagnostics

Customer communication

IOS/Android

Independent work

Education

High school diploma or equivalent

Technical certifications in mobile device repair

Job description

Job Details

Job Location: Valley Ford Inc - Columbus, OH 43228

Salary Range: $22.00 - $24.00 Hourly

Job Purpose:

- The Mobile Technician is responsible for providing high-quality technical support and service for mobile devices. This role involves diagnosing, troubleshooting, and repairing mobile phones and tablets to ensure optimal performance and customer satisfaction. The Mobile Technician will work closely with customers to understand their issues and provide effective solutions, maintaining a professional and customer-focused approach at all times.

Key Responsibilities:

• Diagnose and troubleshoot hardware and software issues on mobile devices.
• Perform repairs and replacements of components such as screens, batteries, and other internal parts.
• Conduct software updates and installations to ensure devices are running the latest versions.
• Provide exceptional customer service by clearly explaining technical issues and solutions to customers.
• Maintain accurate records of repairs and services performed.
• Keep up-to-date with the latest mobile technology trends and repair techniques.
• Ensure all repairs are completed in a timely manner and meet quality standards.
• Collaborate with team members to solve complex technical issues.
• Maintain a clean and organized work environment, ensuring all tools and equipment are properly maintained.
• Adhere to all company policies and procedures, including health and safety regulations.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

QualificationsRequired Education:

• High school diploma or equivalent; technical certifications in mobile device repair are preferred.

Required Experience:

• Minimum of 2 years of experience in mobile device repair, including smartphones and tablets.
• Proven track record of diagnosing and resolving hardware and software issues in mobile devices.
• Experience in using diagnostic tools and software for troubleshooting mobile devices.

Required Skills and Abilities:

• Strong technical proficiency in mobile device hardware and software systems.
• Ability to disassemble and reassemble mobile devices with precision and care.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to effectively explain technical issues and solutions to customers.
• Ability to work independently and manage time efficiently in a fast-paced environment.
• Familiarity with various mobile operating systems, including iOS and Android.
• Customer service-oriented with a focus on delivering high-quality service and support.