Truck Service Advisor - Customer Care & Warranty

Bergey's; Pennsauken Township (NJ); On-site; USD 28,000 - 33,000; Full time

Job summary

Bergey’s Truck Center in Pennsauken, NJ is seeking a Service Advisor to coordinate between customers and the service team while delivering excellent service. You will be the primary contact for customers, ensuring clear communication and timely updates.

Responsibilities include handling warranty discussions, tracking schedules, preparing repair orders with time and cost estimates, and guiding customers through recommended maintenance.

Qualifications

• Ambition to provide outstanding customer service.
• Ability to interact effectively with others in difficult situations.
• Competence in written and verbal communication.
• Desire to learn and evolve customer focus processes.
• Proficiency with computers and new software.
• High School Diploma or GED.
• Valid Driver's License.
• Successful completion of pre-employment background checks and drug screening.

Responsibilities

• Communicate with customers regarding warranty claims.
• Monitor warranty schedules.
• Provide a complete and accurate written cost estimate for labor and parts.
• Greet customers and obtain vehicle information.
• Explain the work performed and the repair order charges to the customer.
• Prepare repair orders showing time and cost estimates.

Skills

Customer service excellence

Communication skills

Problem-solving

Computer literacy

Attention to detail

Valid Driver's License

Pre-employment background checks

Drug screening compliance

Education

High School Diploma or GED

Job description

Bergey’s Truck Center in Pennsauken, NJ is seeking a Service Advisor to coordinate between customers and the service team while delivering excellent service. You will be the primary contact for customers, ensuring clear communication and timely updates.

Responsibilities include handling warranty discussions, tracking schedules, preparing repair orders with time and cost estimates, and guiding customers through recommended maintenance.