Service Advisor-Mobile Service

Bergey's; Ephrata (Lancaster County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid holidays

401k with profit sharing

Medical, dental, and vision insurance

Employee Assistance Program

FSA and HSA plans

Life Insurance

Opportunities for advancement

Paid training

Employee referral program

Employee discount

Job summary

Bergey’s Truck Center, located in Ephrata, PA, is seeking a Service Advisor to bridge communication between customers and our mobile service team. This role focuses on building positive customer relationships through clear communication and exceptional service.

The position requires the ability to discuss warranty issues, schedule maintenance, prepare accurate repair orders, and explain costs to customers. A high school diploma and valid driver's license are required, with opportunities for

Qualifications

• High school diploma or GED required.
• Valid driver’s license required.
• Successful pre-employment background checks and drug screening.

Responsibilities

• Communicate with customers regarding warranty claims.
• Monitor warranty schedules and posting of credits.
• Advise customers about necessary service and maintenance.
• Identify mechanical problems via questions, inspections, or road tests.
• Prepare and review repair orders with time and cost estimates.
• Explain work performed and charges to customers.
• Gather vehicle data and milestones for service fulfillment.
• Greet customers, obtain vehicle information, and communicate progress.
• Drive vehicles for inspection when needed and coordinate with technicians.
• Maintain service marketing programs and customer satisfaction.

Skills

Customer service

Interpersonal skills

Communication skills

Eagerness to learn

Computer skills

Driver's license

Education

High School Diploma or GED

Job description

Bergey's Truck Center- Ephrata
889 East Main Street
Ephrata, PA 17522, USA

• Operations
• Full-Time
• Requisition #: SERVI003518

Description

Bergey’s Inc.is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Paid Training
• Employee Referral Program
• Employee Discount

Location: Bergey's Truck Center, Ephrata PA

Shift: Full Time

Summary:

A Service Advisor is responsible for the communication between the customer and mobile service team. The Service Advisor is accountable for development of positive customer relationships through consistent communication and exceptional customer service.

• Effectively communicate with customers relating to warranty claims
• Monitor warranty schedules
• Posting warranty credits
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Other tasks as assigned

  Additional Service Advisor Qualifications:

  • Ambition to provide outstanding customer service
  • Ability to interact effectively with others in difficult situations
  • Competence in written and verbal communication
  • Desire to learn and willingness to evolve customer focusprocesses
  • Proficiency with computers and new software
  • High School Graduate or GED
  • Valid Driver's License
  • Successful completion of pre-employment background checks and drug screening

Bergey's is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.