Mobile Security Rover: Guest Experience & Safety

Heritage Hotels & Resorts, Inc.; Albuquerque (NM); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay and benefits

Employee discounts

Complimentary meals during shifts

Free employee parking

Maternity & paternity leave

Career growth opportunities

New Mexico pride

Job summary

Heritage Hotels & Resorts, Inc. is seeking a Security Rover to safeguard guests and assets across our New Mexico properties.

The role conducts visible patrols in guest areas, back-of-house spaces, parking areas and event venues, responding to incidents with professionalism and discretion. You’ll monitor activity, assist guests and staff, complete incident reports, and coordinate with leadership to maintain safe, welcoming environments.

Qualifications

• High school diploma or equivalent required.
• Current New Mexico Level 1 Security Guard Card.
• Current CPR certification required.
• Valid New Mexico Driver’s License required.
• Previous security, hospitality, law enforcement, military or guest service experience preferred.
• Strong observation, communication, situational awareness and problem-solving skills.
• Ability to remain calm, professional and service-oriented in high-pressure situations.
• Ability to prepare clear and accurate reports and documentation.
• Basic computer and technology proficiency.
• Flexibility to work evenings, weekends, holidays and varied shifts based on operational needs.

Responsibilities

• Conduct routine interior and exterior patrols of hotel and hospitality assets on foot or by vehicle as assigned.
• Maintain a highly visible, professional security presence while monitoring for suspicious activity, safety hazards, unauthorized access and other concerns.
• Respond promptly and professionally to guest concerns, disturbances, emergencies, accidents and security-related incidents.
• Assist guests, employees and visitors with escorts, lockouts, safety concerns and other assistance while providing exceptional service.
• Support security coverage and crowd management for meetings, events, banquets, entertainment venues and high-traffic areas.
• Complete accurate incident reports, daily activity logs and other required security documentation.
• Partner with Security leadership and property departments to support emergency response procedures and maintain safe, efficient operations.

Skills

Observation

Communication

Situational awareness

Problem-solving

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Heritage Hotels & Resorts, Inc. is seeking a Security Rover to safeguard guests and assets across our New Mexico properties.

The role conducts visible patrols in guest areas, back-of-house spaces, parking areas and event venues, responding to incidents with professionalism and discretion. You’ll monitor activity, assist guests and staff, complete incident reports, and coordinate with leadership to maintain safe, welcoming environments.