Hospitality Security Officer — Guest Safety & Service

The Clyde Hotel; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) match 25%

Employee discounts across Heritage

Free meals during shifts

Free employee parking

Maternity & paternity leave

Growth opportunities

Job summary

Heritage Hotels & Resorts in Albuquerque, NM seeks a Security Officer to safeguard guests, associates and property. You will patrol, deter crime, and respond to incidents, maintaining a calm, welcoming environment. You will communicate with leadership, document events, and support safety procedures across the property.

The role requires strong observation, communication and customer-service skills, plus flexibility to work weekends and holidays in a hospitality setting.

Qualifications

• High school diploma or equivalent required.
• Previous security-related experience or hospitality security preferred.
• CPR certification and NM driver's license required.
• Excellent verbal and written communication skills with the ability to multitask.
• Customer service mindset while maintaining confidentiality and discretion.

Responsibilities

• Maintain a positive, professional, and composed demeanor with guests and staff.
• Communicate regularly with leadership on assignments and incidents.
• Follow safety, sanitation, and health regulations at all times.
• Reduce opportunities for crime through proactive patrols and presence.
• Monitor for unusual or unsafe activity and act per policies.
• Provide aid or request assistance for individuals in danger or needing medical attention.
• Respond to emergencies and complete incident reports with confidentiality.

Skills

Observation skills

Excellent verbal and written iletişimi

Customer service mindset

Multitasking

Flexibility in scheduling

Education

High school diploma or equivalent

Tools

CPR Certification

New Mexico Driver's License

Job description

Heritage Hotels & Resorts in Albuquerque, NM seeks a Security Officer to safeguard guests, associates and property. You will patrol, deter crime, and respond to incidents, maintaining a calm, welcoming environment. You will communicate with leadership, document events, and support safety procedures across the property.

The role requires strong observation, communication and customer-service skills, plus flexibility to work weekends and holidays in a hospitality setting.