Security Rover

Heritage Hotels & Resorts Corporate Office; Albuquerque (NM); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

25% 401(k) match

Employee discounts at Heritage hotels,

Complimentary meals during shifts

Free employee parking

Maternity & paternity leave

Job summary

Heritage Companies in Albuquerque, NM, seeks a Security Rover to patrol hotel and hospitality assets, protecting guests and staff. You will respond to incidents, assist with escorts and safety concerns, and help ensure a safe, welcoming environment.

The role emphasizes professional presence, clear reporting, and collaboration with leadership and departments to maintain operational standards across Heritage properties.

Qualifications

• High school diploma or equivalent required.
• Current New Mexico Level 1 Security Guard Card.
• Current CPR certification required.
• Valid New Mexico Driver’s License required.
• Experience in security, hospitality, or guest service preferred.
• Strong observation, communication, situational awareness and problem-solving skills.
• Ability to remain calm, professional and service-oriented in high-pressure situations.
• Ability to prepare clear and accurate reports and documentation.

Responsibilities

• Conduct routine interior and exterior patrols of hotel and hospitality assets on foot or by vehicle as assigned.
• Maintain a highly visible, professional security presence while monitoring for suspicious activity and safety hazards.
• Respond promptly and professionally to guest concerns, disturbances, emergencies and incidents.
• Escort guests, employees and visitors and provide safety and assistance as needed.
• Support security coverage and crowd management for meetings and events.
• Complete accurate incident reports, daily activity logs and other required security documentation.
• Collaborate with Security leadership and property departments on emergency procedures.

Skills

Observation skills

Communication

Problem-solving

Customer service

Safety awareness

Education

High school diploma or equivalent

New Mexico Level 1 Security Guard Card

CPR certification

Driver’s License

Job description

Description

About Heritage Companies

At Heritage Companies, the culture, spirit, and traditions of New Mexico shape everything we do, including how we support our teams. We’re proud to offer a workplace centered on the experience of our employees, encouraging growth and upward movement across our hotels, restaurants, and destinations. Team members enjoy special perks throughout the state, from hotel and spa discounts to savings at all Heritage restaurants, ensuring every member of the Heritage family feels connected, cared for and part or something extraordinary.

Why This Role Matters

The Security Rover plays a critical role in maintaining the safety, security and overall guest experience across Heritage Companies’ hotel and hospitality assets. This position conducts highly visible patrols throughout guest areas, back-of-house spaces, parking areas, restaurants, event venues and exterior grounds to help maintain a safe, welcoming and secure environment for guests, employees, tenants and visitors.

As a mobile member of the Security team, the Security Rover responds to incidents and emergencies, monitors property activity and proactively identifies safety, security and operational concerns. This role requires professionalism, strong situational awareness, sound judgment and exceptional guest service while supporting the operational standards and culture of Heritage Companies.

What You’ll Do

• Conduct routine interior and exterior patrols of hotel and hospitality assets on foot or by vehicle as assigned.
• Maintain a highly visible, professional security presence while monitoring for suspicious activity, safety hazards, unauthorized access and other concerns.
• Respond promptly and professionally to guest concerns, disturbances, emergencies, accidents and security-related incidents.
• Assist guests, employees and visitors with escorts, lockouts, safety concerns and other assistance while providing exceptional service.
• Support security coverage and crowd management for meetings, events, banquets, entertainment venues and high-traffic areas.
• Complete accurate incident reports, daily activity logs and other required security documentation.
• Partner with Security leadership and property departments to support emergency response procedures and maintain safe, efficient operations.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Maternity & paternity leave!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• High school diploma or equivalent required.
• Current New Mexico Level 1 Security Guard Card.
• Current CPR certification required.
• Valid New Mexico Driver’s License required.
• Previous security, hospitality, law enforcement, military or guest service experience preferred.
• Strong observation, communication, situational awareness and problem-solving skills.
• Ability to remain calm, professional and service-oriented in high-pressure situations.
• Ability to prepare clear and accurate reports and documentation.
• Basic computer and technology proficiency.
• Flexibility to work evenings, weekends, holidays and varied shifts based on operational needs.