Security Officer I

Hotel Albuquerque of Old Town; Albuquerque (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Free meals during shifts

Free employee parking

Maternity & paternity leave

Growth opportunities

Community pride

Job summary

Hotel Albuquerque of Old Town is seeking a Security Officer to protect guests and property through proactive patrols and vigilant observation. You will deter crime, respond to incidents, and coordinate with leadership to maintain a safe, welcoming environment.

The role requires strong communication, calm judgment under pressure, and a customer-service mindset. Flexible schedules including weekends and evenings are expected.

Qualifications

• High school diploma or equivalent required.
• Prior security-related experience preferred; hospitality experience encouraged.
• CPR certification and a valid New Mexico driver’s license required.
• Excellent verbal and written communication and the ability to multitask in a fast-paced environment.

Responsibilities

• Maintain a positive, professional demeanor with guests, coworkers, and leadership.
• Communicate regularly with leadership on assignments, incidents, and timelines.
• Follow all safety, sanitation, and health regulations at all times.
• Reduce opportunities for crime through proactive surveillance and a visible presence.
• Monitor for unusual or unsafe activity and take appropriate action per policies.
• Provide aid or request assistance for individuals in danger or in medical need.
• Respond to emergencies according to procedures and notify appropriate personnel.
• Patrol all areas of the property and assist with guest access, valet, and housekeeping support.

Skills

Communication skills

Calm under pressure

Observational skills

Customer service mindset

Judgment

Education

High school diploma or equivalent

Tools

CPR Certification

Driver's License

Job description

Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you are calm, observant and committed to creating safe environments, we invite you to grow with us.

Why This Role Matters

The Security Officer supports the safety, security and operational integrity of the property through active patrol, preventive security practices and clear communication with leadership. This role serves as a visible point of presence and response, helping deter criminal activity, manage incidents and maintain a safe, welcoming and non-threatening environment for guests, employees and visitors.

What You'll Do

• Maintain a positive, professional, and composed demeanor with guests, coworkers, and leadership.
• Communicate regularly with leadership on assignments, incidents, and timelines to ensure smooth operations.
• Follow all safety, sanitation, and health regulations at all times.
• Reduce opportunities for crime through proactive surveillance, preventive patrols, and a visible presence.
• Monitor for unusual or unsafe activity and take appropriate action per company policies.
• Use sound judgment to manage challenging or high-risk situations effectively.
• Address guest concerns professionally and debrief with team members to ensure clear communication.
• Promote a safe, calm, and welcoming environment for guests and employees.
• Provide aid or request assistance for individuals in danger or needing medical attention.
• Respond to emergencies according to established procedures and notify appropriate personnel or services.
• Patrol all areas of the property and assist with guest access, valet, bell services, and housekeeping support as needed.
• Complete accurate incident reports and activity logs while maintaining confidentiality.
• Assist with developing and delivering security procedures, programs, and training.
• Remain flexible, cross-trained, and able to support sister properties as business needs arise.

Why You'll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Maternity & paternity leave!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• High school diploma or equivalent experience or training required.
• Previous security-related experience or an equivalent combination of education and experience preferred.
• Security management experience preferred; hospitality experience strongly preferred.
• Current CPR Certification and valid New Mexico Driver's License required.
• Excellent verbal and written communication skills with the ability to multitask in a fast paced environment.
• Strong observational skills, attention to detail and the ability to remain calm under pressure.
• Ability to exercise sound judgment and respond appropriately to evolving situations.
• Customer service mindset while maintaining confidentiality and discretion with all internal and external guests.
• Ability and willingness to work flexible schedules including weekends, holidays and late nights.