Mobile Sales & Service Expert

T-Mobile; Falls Church (VA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Holiday pay

Training pay

Job summary

T-Mobile is hiring a Mobile Associate to engage customers in a fast-paced retail environment. You will deliver personalized device and service solutions, demonstrate network coverage, and use digital tools to enhance the customer experience.

The role emphasizes rapidly building customer relationships, completing training, and contributing to a seamless experience. Requires a HS diploma, at least 6 months in customer service or sales, and fluency in English and Spanish.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Fluent in English and Spanish.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Support other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to engage customers in a fast-paced retail environment. You will deliver personalized device and service solutions, demonstrate network coverage, and use digital tools to enhance the customer experience.

The role emphasizes rapidly building customer relationships, completing training, and contributing to a seamless experience. Requires a HS diploma, at least 6 months in customer service or sales, and fluency in English and Spanish.