Bilingual Mobile Sales & Service Pro

T-MOBILE USA, Inc.; Manassas (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in a fast-paced retail environment, helping them choose devices and service plans, demonstrate coverage, and deliver a seamless shopping experience.

The role requires at least a high school diploma and 6 months of customer service or sales experience; fluency in English and Spanish; the position offers on-site work with competitive hourly pay and a structured training program plus incentives.

Qualifications

• Minimum High School Diploma or GED required.
• 6 months of customer service and/or sales experience (preferred).
• Bilingual English/Spanish proficiency required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to gain knowledge of products, services, systems and processes for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in a fast-paced retail environment, helping them choose devices and service plans, demonstrate coverage, and deliver a seamless shopping experience.

The role requires at least a high school diploma and 6 months of customer service or sales experience; fluency in English and Spanish; the position offers on-site work with competitive hourly pay and a structured training program plus incentives.