Mobile Sales Pro — In-Store Retail Expert

T-MOBILE USA, Inc.; Eden Prairie (MN); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Stock grants and tuition benefits

401(k) and employee stock purchase

Paid time off and holidays

Medical, dental and vision insurance

Life and disability insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to thrive in a fast-paced, high-traffic retail environment within Minnesota, Eden Prairie.

You will engage customers, educate them on products, and demonstrate T-Mobile solutions using digital tools and a consultative selling approach. You will complete in-store training, build relationships with customers, and contribute to sales targets while delivering exceptional service and comfort with technology.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, recommending wireless solutions and onboarding support to help customers self-serve and use the T-Mobile app.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to stay Customer Ready. Partner with nearby locations to onboard customers; perform skills practice, knowledge sharing, and store operations, including opening/closing procedures and handling keys/assets.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You build rapport, trust, and loyalty, follow up with customers, capture referrals, manage Be Back processes, and grow relationships. You may perform price overrides for specialty offers and support across locations.
• Builds relationships with nearby leadership to support the customer experience from account setup to device support and servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to thrive in a fast-paced, high-traffic retail environment within Minnesota, Eden Prairie.

You will engage customers, educate them on products, and demonstrate T-Mobile solutions using digital tools and a consultative selling approach. You will complete in-store training, build relationships with customers, and contribute to sales targets while delivering exceptional service and comfort with technology.