Mobile Sales & Customer Experience Pro — Stock Grants

T-MOBILE USA, Inc.; Hickory (NC); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. stores-in-store Mobile Associates work in a warehouse/club kiosk, bringing energy and expertise to customer interactions in a high-traffic retail setting.

You will educate, demonstrate, and recommend solutions while delivering outstanding experiences to keep customers connected to what matters most. You will complete training on the store-in-store experience and product knowledge, and you will proactively attract potential customers, follow up with referrals, and contribute to

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales in retail preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, educating and showcasing value of benefits.
• Complete training on store-in-store experience, new skills, products, processes, and systems; participate in knowledge sharing and store operations.
• Build rapport, trust, and loyalty with customers; attract potential customers and drive sales activity in location; follow up and collect referrals.

Skills

Communication

Relationship Building

Sales

Customer Service

Product Knowledge

Leadership

Customer Education

Customer Engagement

Coaching

Sales Techniques

Consultative Selling

Customer Referrals

Customer Needs Identification

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. stores-in-store Mobile Associates work in a warehouse/club kiosk, bringing energy and expertise to customer interactions in a high-traffic retail setting.

You will educate, demonstrate, and recommend solutions while delivering outstanding experiences to keep customers connected to what matters most. You will complete training on the store-in-store experience and product knowledge, and you will proactively attract potential customers, follow up with referrals, and contribute to