Mobile Retail Specialist — Customer Experience & Tech Advisor

T-Mobile; Maplewood (MO); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Tuition assistance

Disability and life coverage

Mobile service and home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile is seeking a Mobile Associate in Maplewood, Missouri. This role involves engaging with customers in a fast-paced retail environment, demonstrating T-Mobile solutions and building strong customer relationships. Candidates must hold a High School Diploma or GED and have at least 6 months of retail or customer service experience. The position offers an hourly base pay of $18.00, potential promotion to Mobile Expert, and eligibility for significant annual incentives. Comprehensive benefits are also provided.

Qualifications

• At least 6 months of customer service and/or sales experience in a retail environment.
• Ability to balance customer experience and performance goals.
• Willingness to work with peers and store leaders.

Responsibilities

• Engage proactively with customers in a retail environment.
• Leverage digital tools during customer interactions.
• Complete training on products and processes.
• Build rapport and loyalty in every customer interaction.
• Support customers through account setup and device support.

Skills

Customer satisfaction and advocacy

Team building

Retail sales

Education

High School Diploma or GED

Job description

T-Mobile is seeking a Mobile Associate in Maplewood, Missouri. This role involves engaging with customers in a fast-paced retail environment, demonstrating T-Mobile solutions and building strong customer relationships. Candidates must hold a High School Diploma or GED and have at least 6 months of retail or customer service experience. The position offers an hourly base pay of $18.00, potential promotion to Mobile Expert, and eligibility for significant annual incentives. Comprehensive benefits are also provided.