Mobile Retail Sales Pro with Stock Grants

T-Mobile USA; California; On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

T-Mobile USA is seeking a Customer Associate to engage customers in-store, showcase technology and service options, and guide shoppers through the purchase journey in a fast-paced retail environment.

The role emphasizes strong communication, problem solving, and adaptability, with on-the-job training and opportunities for incentive-based earnings. This position supports a broader customer-centric culture at T-Mobile.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience (Retail)

Job description

T-Mobile USA is seeking a Customer Associate to engage customers in-store, showcase technology and service options, and guide shoppers through the purchase journey in a fast-paced retail environment.

The role emphasizes strong communication, problem solving, and adaptability, with on-the-job training and opportunities for incentive-based earnings. This position supports a broader customer-centric culture at T-Mobile.