Mobile Response Team Specialist - Hybrid (Day and Evening)

South County Mental Health Center, Inc.; Delray Beach (FL); Hybrid; USD 63,039,000 - 77,366,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Life and long-term disability coverage

Voluntary benefit options

401(k) with employer match

Job summary

South County Mental Health Center, Inc. seeks a Mobile Response Team Specialist to provide crisis intervention, assessments, safety planning, and follow-up services for behavioral health crises.

The role supports care coordination, referrals, and remote crisis response with strict confidentiality and documentation. The position offers in-person and remote responsibilities in a hybrid setup, with duties including community outreach, coordination of services, and adherence to Baker/Marchman Act

Qualifications

• Bachelor’s degree from an accredited college or university.
• At least one year of experience in a human services environment or related field.
• Strong crisis intervention, assessment, and communication skills.
• Ability to maintain confidentiality and complete clear, concise documentation.
• Basic computer skills, including Microsoft Office applications.
• Valid FL Driver License.
• Bachelor’s degree in Mental Health, Social Services, or related field (preferred).
• Master’s degree (preferred).
• Experience in crisis counseling, behavioral health, or community-based services (preferred).

Responsibilities

• Provide crisis intervention to individuals in the community.
• Conduct emergency and non-emergency assessments.
• Respond to crisis situations, assess risk, and develop safety plans.
• Provide in-home and therapeutic services using an interactive approach.
• Complete at least three follow-up interventions, in person or by phone.
• Coordinate warm handoffs to appropriate community agencies and services.
• Assist clients with transportation, treatment consent forms, releases of information, and attendance at initial appointments.
• Apply knowledge of the Baker Act and Marchman Act.
• Provide appropriate referrals and community education.
• Participate in staff meetings, treatment team meetings, and community outreach.
• Coordinate services with team members to support client needs and appropriate discharge planning.
• Maintain records and logs of mobile crisis assessments and community contacts, including phone and face-to-face interactions.
• Collaborate with community agencies and provide crisis intervention training and education.
• Manage remote shifts and perform assigned duties while working remotely.
• Maintain a high level of confidentiality and follow applicable Center policies and procedures.
• Perform other duties as assigned.
• Participate in required meetings, trainings, and team activities.

Skills

Crisis intervention

Assessment

Communication

Confidentiality

Microsoft Office

Driver license

Education

Bachelor’s degree

Bachelor’s in Mental Health or related field

Master’s degree

Job description

Mobile Response Team Specialist - Hybrid

Several Positions, Part and Full Time

Position Summary

South County Mental Health Center is seeking a Mobile Response Team Specialist to provide crisis intervention, emergency and non-emergency assessments, safety planning, and follow-up services to individuals experiencing behavioral health crises. This role also supports care coordination, community referrals, and remote crisis response while maintaining confidentiality and accurate documentation.

About Us

South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university.
• At least one year of experience in a human services environment or a related field.
• Strong crisis intervention, assessment, and communication skills.
• Ability to work effectively with clients, families, colleagues, and community partners.
• Ability to maintain confidentiality and complete clear, concise documentation.
• Basic computer skills, including Microsoft Office applications.
• Valid FL Driver License.

Preferred Qualifications:

• Bachelor’s degree in Mental Health, Social Services, or a related field.
• Master’s degree.
• Experience in crisis counseling, behavioral health, or community-based services.

Duties and Responsibilities

Crisis Assessment and Intervention

• Provide crisis intervention to individuals in the community.
• Conduct emergency and non-emergency assessments.
• Respond to crisis situations, assess risk, and develop safety plans.
• Provide in-home and therapeutic services using an interactive approach.
• Complete at least three follow-up interventions, in person or by phone.

Clinical and Administrative Services

• Coordinate warm handoffs to appropriate community agencies and services.
• Assist clients with transportation, treatment consent forms, releases of information, and attendance at initial appointments.
• Apply knowledge of the Baker Act and Marchman Act.
• Provide appropriate referrals and community education.
• Participate in staff meetings, treatment team meetings, and community outreach.

Quality Improvement and Documentation

• Coordinate services with team members to support client needs and appropriate discharge planning.
• Maintain records and logs of mobile crisis assessments and community contacts, including phone and face-to-face interactions.
• Collaborate with community agencies and provide crisis intervention training and education.

Hybrid and Remote Work Responsibilities

• Manage remote shifts and perform assigned duties while working remotely.
• Maintain a high level of confidentiality and follow applicable Center policies and procedures.

Additional Responsibilities

• Perform other duties as assigned.
• Participate in required meetings, trainings, and team activities.

Core Competencies

• Crisis Intervention: Advanced crisis counseling, intervention, and assessment skills.
• Legal and Policy Knowledge: Understanding of the Baker Act, Marchman Act, abuse reporting, confidentiality laws, and Center policies and procedures.
• Communication: Ability to prepare clear, concise assessments and communicate professionally with clients, families, staff, and community partners.
• Teamwork and Organization: Strong organizational and leadership skills, with the ability to collaborate effectively with a wide range of individuals.
• Technology and Customer Service: Basic Microsoft Office skills and strong customer service skills, including handling and redirecting phone inquiries.

Physical Demands

• Extensive walking may be required.
• Frequently getting in and out of a vehicle.
• Climbing stairs and steps as needed.

Working Conditions

• Hybrid work environment with both remote and community-based responsibilities.
• Requires interaction with individuals experiencing behavioral health crises.
• Requires maintaining confidentiality while conducting assessments, providing interventions, and documenting services.
• May require travel within the community to provide crisis response and follow-up services.

Performance Standards

• Providing timely and appropriate crisis assessments and interventions.
• Completing required follow-up services and safety planning.
• Maintaining accurate documentation and assessment logs.
• Coordinating services and referrals to support client needs.
• Following applicable laws, confidentiality requirements, and Center policies.
• Communicating professionally and collaborating effectively with team members and community partners.

Schedule & Work Details

Part/Full-Time Position

Schedule: (hours may vary based on organizational needs)

Location: Community-based / In-person
Pay: $22 per hour Bachelors; $27 per hour Masters
*hybrid starts once the 90-day probationary period has been completed.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life and long-term disability coverage
• Voluntary benefit options
• 401(k) with employer match

Additional Information

Background check required

Drug-free workplace

Equal Opportunity Employer (EOE)

Employment Requirements: Employment with South County Mental Health Center requires compliance with applicable health screening requirements, including a PPD/TB screening. Employees must also receive the annual influenza vaccination or wear a face mask during flu season (October through April), subject to applicable accommodations.