Mobile Crisis Community Support Specialist III - Evening Shift 4 PM - 12 AM + alternating weekends

BJC HealthCare; St. Louis (MO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Tuition assistance

Paid time off

Flexible spending accounts

Job summary

BJC Behavioral Health in the St. Louis area seeks a Community Support Specialist for the Mobile Crisis Response (MCR) team. You will travel to individuals in crisis and provide immediate assessment and support in the community using a company vehicle.

The role emphasizes collaboration with a diverse team of mental health professionals and requires a Master’s degree with relevant licensing, plus 2–5 years of crisis experience.

Qualifications

• Master's degree in a relevant field (Human Services or related).
• 2-5 years of experience in behavioral health or crisis services.
• MO Class D license or IL equivalent required.

Responsibilities

• Provides community support services to complex clients in crisis.
• Completes timely documentation of services with details of intervention and outcomes.
• Contacts individuals/referral sources after missed appointments to re-engage.
• Offers mentorship and shadowing to colleagues and supports clinical teams.
• Completes annual assessments and related documentation.

Skills

Crisis experience

Stress management

Collaborative

Client strengths

Education

Master's Degree

Human Services or related

Job description

Additional Information About the Role

• Up to a $2,000 Sign on Bonus
• Shift information: shift 4 PM - 12 PM + alternating weekends
• Types of clients: Mobile Crisis Response (MCR) works with clients in active crisis who have outreached 988 and are in need of in-person assessment and support. We work with clients in the communities of all ages in the BJC Behavioral Health catchment area of (Ironton County, Washington County and St. Francois County)
• Will use a company vehicle (not your own car)
• Team dynamic: This team is made up of mental health professionals – some masters level, some bachelor level, and some Peer Support Specialists. It is a 24/7/365 program
• Location: Touchdown location - BJC Commons - but your work with clients will take place anywhere in the community. You will go to where the individual-in-crisis is (home, park, store, bus station, street intersection, etc.)
• Ideal Skill Set: Experience with clients in crisis preferred, ability to manage stress, comfort with change, solutions-oriented and focused on client strengths/resources, willing/able to participate in a collaborative environment between staff and leaders
• Job responsibilities: Team members are considered as "primary members" of a MCR team when they are sent into the community. This means they take point on assessments while out on a dispatch, documentation of said assessments, and making clinical decisions.

Overview

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.

Preferred Qualifications

Role Purpose

Responsible for providing community support services to maximize opportunities available to people living in the community who are trying to recover from the serious and persistent effects of mental illness.

Responsibilities

• Provides community support services to complex clients to include clients on care plan, using treatment plan interventions that result in positive outcomes, based on individual strengths and needs; case load sizes will vary.
• Completes timely documentation of services that clearly describe the need for the service, the intervention provided, the relationship to the treatment plan, the provider of the service, the date, the actual time and setting of the service, and the individual's response to the service.
• Contacting individuals and/or referral sources following missed appointments in order to re-engage and promote recovery/resiliency efforts. Supporting individuals in crisis situations.
• Provides mentorship and job shadowing to community support colleagues. Provides qualified mental health provider assistance to clinical teams including but not limited to assessment of access to services.
• Complete annual assessment and other documentation of clients.

Minimum Requirements

Education

• Master's Degree
• Human Services or related

Experience

• 2-5 years

Licenses & Certifications

• Class D (IL) or Class E (MO)

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer