Mobile Response Counselor – Admissions & Care Coordination

Acadia Healthcare; Memphis (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Acadia Healthcare seeks a clinical admissions professional to facilitate admissions, intake assessments, and utilization review to assure continuity of care and optimal resource use. Schedule overlaps include weekday and weekend shifts, with emphasis on timely communication and accurate documentation.

The role involves collaborating with medical and psychiatric staff, ensuring benefits are active at admission, and maintaining compliant medical records for payor authorization.

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Skills

Therapeutic relationships

Empathy

Customer service

Education

Bachelor’s degree in a social services field

Master's degree in a social services field or RN

Job description

Acadia Healthcare seeks a clinical admissions professional to facilitate admissions, intake assessments, and utilization review to assure continuity of care and optimal resource use. Schedule overlaps include weekday and weekend shifts, with emphasis on timely communication and accurate documentation.

The role involves collaborating with medical and psychiatric staff, ensuring benefits are active at admission, and maintaining compliant medical records for payor authorization.