Mobile Printer Service Technician

Computer Task; Wichita (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

CTG is seeking a Printer Maintenance Associate in Wichita, KS to support client locations with Xerox copiers/printers and multi-functional devices. The role involves on-site service, toner changes, jam clearance, meter reads, and inventory management.

Responsibilities include end-user training, device maintenance, basic troubleshooting, IP address assignment, and remote service support as needed. Valid driver’s license and mileage reimbursement are provided; 40 hours weekly, hourly compensation.

Qualifications

• Lift and move up to 50 pounds.
• Read, write and follow basic English instructions.
• Customer service and communication skills.
• Ability to manage multiple tasks.
• Perform duties with minimal supervision.
• Basic equipment problem solving and diagnosis per training provided.
• Customer problem resolution including escalation as required.
• Coordinate work tasks to ensure fulfillment of SOWs.
• Track and report account information as required.
• 1-2 years relevant experience resolving customer and equipment printing issues.

Responsibilities

• Serve as the primary customer contact for equipment support and service.
• Coordinate Move/Add/Change (MAC) process.
• Provide on-going end user training on equipment.
• Provide IP address support and remote solve when needed.
• Perform printer driver installation and mapping to PCs.
• Escalate printer network issues and maintain equipment inventory.

Skills

Customer service

Communication

Multitasking

English literacy

Independent work

Troubleshooting

Equipment knowledge

Account reporting

Printing issues experience

Education

High School diploma

Job description

CTG is seeking a Printer Maintenance Associate in Wichita, KS to support client locations with Xerox copiers/printers and multi-functional devices. The role involves on-site service, toner changes, jam clearance, meter reads, and inventory management.

Responsibilities include end-user training, device maintenance, basic troubleshooting, IP address assignment, and remote service support as needed. Valid driver’s license and mileage reimbursement are provided; 40 hours weekly, hourly compensation.