Mobile/Personal IT Device System Administrator

D2 Technical Services; Springfield (VA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Technical Services in Springfield, VA seeks a Mobile/Personal IT Device System Administrator to support our intelligence customer. The role centers on design, deployment, and sustainment of mobile devices and related IT services, including security and device lifecycle management for CONUS and OCONUS personnel.

The candidate must hold a TS/SCI clearance with polygraph willingness, have CompTIA Sec+, and 3–5 years of related experience; proficiency with Microsoft Intune and Windows

Qualifications

• CompTIA Sec+ certification required.
• Bachelor's degree or equivalent experience in related field.
• 3-5 years of related experience.
• Active TS/SCI security clearance with polygraph willingness.
• Experience using Microsoft Intune and Windows OS administration.
• Proficient in Microsoft Office applications and end-user support.

Responsibilities

• Provide Tier 1/2 support for mobile/personal IT devices and asset lifecycle.
• Manage operations, sustainment, and inventory of PITD assets.
• Configure devices, issue RSA tokens, and ensure secure access.
• Support store operations, customer service, and administrative tasks.
• Monitor security compliance and coordinate with teams as needed.
• Occasional after-hours/weekend support for mission needs.

Skills

CompTIA Sec+

Windows administration

Microsoft Office

Asset management

Customer service

Time management

Security awareness

Education

BS in Computer Science / Information Systems / Business

Tools

Microsoft Intune

Job description

Mobile/Personal IT Device System Administrator

Springfield, VA

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

As a Mobile/Personal IT Devices (PITD) System Administrator , you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You’ll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, flip phones, mobile hot spots, secure wireless, and RSA tokens.

You will:

• Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
  • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing
• Operations and Sustainment
  • Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs
  • Assist with all functions within the PITD store in compliance with policies and procedures
  • Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs
  • Process hardware requests and complete administrative work for asset accountability
  • Configure smartphones with unclassified email and other essential mission applications
  • May require after-hours/weekend support or mission, program and special projects
• Software and Hardware Support
  • Image laptops and install specialized software as requested, adhering to standard configurations
  • Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems
  • Provide technical support to users, resolving hardware and software issues efficiently and effectively
• Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols
• Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues
• Manage and track the AT&T account, ensuring correct features are enables, controlling excessive charges and unauthorized connections
• Asset Management and Accountability
  • Process hardware requests, ensuring timely fulfillment and accurate documentation
  • Maintain meticulous inventory control, tracking IT assets throughout their lifecycle
  • Perform administrative tasks related to asset accountability, ensuring compliance with customer policies
  • Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities
• Records Management
  • Maintain accurate and organized records related to IT assets, user accounts, and security protocols

WHAT YOU'LL NEED TO SUCCEED:

• CompTIA Sec+ certification
• Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree
• 3-5 years’ experience in related field
• Active TS/SCI security clearance with willingness to consent to a polygraph for this position
• Experience using Microsoft Intune
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction
• Professional, energetic, and positive attitude
• Excellent written and verbal/interpersonal communications skills

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $115-$125k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.