Mobile Notary Scheduler & QC Specialist

ServiceLink IP Holding Company, LLC; Irvine (CA); On-site; Full time

Job description

Overview

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

This is an in-office position at our Irvine, CA location. Reliable transportation is required.

A DAY IN THE LIFE

In this role, you will…

• Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
• Monitor voice mail and follow up on scheduling orders, as needed.
• Ensure company’s 24-hour‑turn‑around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
• Handle a large pipeline of scheduling orders.
• Perform quality control check on executed documents
• Shipping executed documents back to our clients

WHO YOU ARE

You possess …

• Exceptional customer service skills
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.

Responsibilities

• Enter scheduling appointments, as necessary
• Ensure company’s 24-hour‑turn‑around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
• Confirm signing appointment completion via phone and/or email with notaries and customers.
• Perform QC checks on executed documents being returned from borrowers
• Shipping executed documents to client for countersignature
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Proficient in ServiceLink operating systems and internal search engines
• Perform all other duties as assigned

Qualifications

• High School diploma or equivalent required.
• Detail oriented, efficient and organized.
• Exceptional customer service and phone etiquette skills.