Client Services

Adecco; Santa Ana (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Weekly paycheck

Aspire Academy access

Job summary

Adecco is assisting a local client in Santa Ana, CA for a Client Services Account Administrator role. The position focuses on reviewing mortgage documents, safekeeping, shipping, and reporting collateral positions to originators and lenders.

The role requires 3+ years in mortgage-related business, strong organization, and excellent communication. Onsite work schedule is M-F, 6 a.m. to 3:30 p.m. PST with a temporary contract and benefits like weekly pay.

Qualifications

• Bachelor’s or Associate degree preferred.
• 3+ years experience in a Mortgage related business.
• Strong understanding of Mortgage documents including Notes, Mortgages, Assignments, etc.
• Excellent organizational skills with the ability to analyze and improve processes.
• Able to operate calmly and efficiently in a high volume, intense atmosphere that maintains a very low margin of error.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Excellent verbal and written communication skills.
• Friendly, with a professional demeanor and dependable.
• Ability to work independently and as part of a team.

Responsibilities

• Be the client point of contact for Document Custody transactions and manage administration and client service of warehouse line and whole loan sale transactions as well as Agency certifications.
• Receive loan files, coordinate deliveries/out file reviews, and report collateral positions to mortgage originators and warehouse lenders.

Skills

Customer service

Interpersonal skills

Attention to detail

Time management

Problem solving

Telephone etiquette

Administrative skills

Verbal communication

Written communication

Education

Bachelor’s or Associate degree

Tools

Microsoft Office

Job description

Adecco is assisting a local client recruiting for a Client Service Account Administrator position in Santa Ana, CA. This is an excellent opportunity to join a winning culture and get your foot in the door with a reputable company that promotes professional development, values accuracy and customer commitment, and offers a collaborative environment.

Job Summary:

The Client Services supports the Document Custody department and is primarily responsible for reviewing original mortgage loan documents, reporting on/certifying to the documents, safekeeping the documents and shipping the documents to a requested party.

Ideal Candidates:

• Candidate is a friendly and helpful Customer Service Representative to assist customers in our office and computer lab. This position includes some receptionist duties, helping customers use computers, answering questions, and making calls to schedule appointments.

Responsibilities for the Client Services Account Administrator includes but not limited to:

• The candidate will be the client point of contact for Document Custody transactions and responsible for the administration and client service of warehouse line and whole loan sale transactions as well as Agency certifications.

• Receiving loan files, coordinating deliveries out/file reviews, and reporting collateral positions to mortgage originators and warehouse lenders.

Qualifications:

• Bachelor’s or Associate degree preferred.

• 3+ years experience in a Mortgage related business.

• Strong understanding of Mortgage documents including Notes, Mortgages, Assignments, etc.

• Excellent organizational skills with the ability to analyze and improve processes.

• Able to operate calmly and efficiently in a high volume, intense atmosphere that maintains a very low margin of error.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Excellent verbal and written communication skills.

• Friendly, with a professional demeanor and dependable.

• Ability to work independently and as part of a team.

Required Skills

• Customer service orientation.

• Strong interpersonal skills.

• Attention to detail.

• Time management.

• Problem-solving skills.

• Professional telephone etiquette.

• Administrative and clerical skills.

Physical Requirements

• Ability to sit or stand for extended periods.

• Ability to operate standard office equipment.

• Occasional lifting of office supplies and packages up to 20 pounds.

What’s in this position for you?

• Pay: $31.50 / Hr

• Temp Contract

• ONSITE - Santa Ana, CA

• M-F 6 a.m. - 3:30 p.m. PST

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Client Services Accout Admin role is being recruited for by one of our Virtual Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Santa Ana, CA.

Pay Details: $31.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.