Mortgage Processor

Uhlig LLC; Overland Park (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Uhlig LLC is seeking a Mortgage Processor to uphold established workflows and assist with production of web-based products while enforcing quality standards and data reporting.

The role requires efficient processing, attention to detail, and collaboration with customer support and fulfillment to meet deadlines. A bachelor’s degree is preferred, with notary certification a plus.

Qualifications

• Two years minimum experience as a customer service team member or similar environment.
• Familiarity with printing and mailing principles in a production environment is preferred.
• Residential underwriting or loan standards and real estate transactions experience is strongly preferred.
• Understanding of titles to land, settlement statements, loan documents and title insurance commitments is strongly preferred.
• Bachelor’s degree preferred; notary public certification preferred.

Responsibilities

• Process orders through tasks such as list processing, bank questionnaires, document clean-up, printing, scanning, uploading, or manual workflows.
• Identify, research and resolve production issues.
• Handle inquiries via calls, emails and system notes.
• Coordinate with customer support and fulfillment to meet deadlines.
• Monitor production queues according to priorities and dates.
• Sort incoming mail.
• Coordinate with implementation departments to identify software needs.
• Assist with reporting, invoicing and collections.
• Other projects as assigned.

Skills

Attention to detail

Communication skills

Problem solving

Adaptability

Punctuality

Lift 50 pounds

Team work

Education

Bachelor's degree preferred

Notary public certification preferred

Tools

Microsoft Word

Excel

Internet tools

Telephone systems

Job description

Uhlig LLC is a fast-growing, advanced-technology publishing company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and services to customers throughout North America, and is a national leader in the field of cross-media, variable-content publishing. Ambitious, imaginative individuals who embrace change and enjoy expanding the boundaries of traditional design and communication will thrive in our fast-paced, innovation-centered culture.

Summary:

Our Mortgage Processors are responsible for upholding established processes and workflows in order to assist with the production of all of WelcomeLink’s web-based products while enforcing quality standards and proper data reporting.

Description

We are seeking an efficient and detail-oriented professional to join our company as a Mortgage Processor in our residential division. Our Mortgage Processors are responsible for upholding established processes and workflows in order to assist with the production of all web-based products while enforcing quality standards and proper data reporting. Successful candidates will demonstrate process and organizational efficiencies, deadline management and resolution management and be committed to delivering the highest quality of each product possible.

Industry:

This position is part of our residential division, which provides communication solutions in both print and digital formats to condominiums, cooperatives and homeowners associations throughout the United States and Canada.

Responsibilities:

Other responsibilities include:

• Processing orders through a variety of tasks such as list processing, custom bank questionnaire processing, document clean-up, sending orders to print, scanning and uploading documents or performing manual workflows
• Identifying, researching and resolving production issues
• Handling inquiries including calls, emails and system notes
• Coordinating with the customer support and fulfillment departments to meet product completion deadlines
• Monitoring production queues according to set priorities and completion dates
• Sorting incoming mail
• Coordinating with the implementation departments to identify software needs
• Assisting with administrative tasks including reporting, invoicing and collections
• Other projects as assigned

Experience:

At least two years of experience as a customer service team member or similar team environment is required. Familiarity with printing and mailing principles in a production environment, residential underwriting or loan standards and real estate transactions experience is strongly preferred. Understanding of titles to land, homes, settlement statements, loan documents and title insurance commitments strongly preferred.

Education:

A bachelor’s degree is preferred. Certification as a notary public is preferred. Equivalent work experience, with excellent references, will also be considered.

Personal Attributes:

• Attention to detail
• Resourcefulness and problem-solving skills
• Excellent communication skills
• Ability to adapt to change
• Punctuality
• Reliability
• Ability to lift at least 50 pounds
• Ability to work additional hours based on peak production volumes

Technical Skills

Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software and other common tools. A familiarity with Microsoft Word and Excel is required.

Other:

We work in a modern, technologically advanced office environment that promotes a courteous, collaborative culture. We offer a full benefits package that includes medical, dental, life and long-term disability insurance; 401(k) with matching; paid holidays and paid time off. We also offer generous opportunities for continuing work-related education and career advancement. Uhlig LLC is an equal opportunity employer.

No agency inquiries accepted.