Mobile Leasing Specialist — People-First, Local Homes

The JOY FM; Augusta, Northern (GA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The JOY FM seeks a friendly Leasing Professional to join our locally owned property management team. This mobile, hands-on role covers inquiries, tours, applications, move-ins, renewals, and ongoing resident communication across multiple properties in the Augusta area.

You’ll travel between properties to conduct tours, inspect readiness, and assist with resident needs while staying organized and proactive in a fast-paced, customer-focused environment.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and comfortable speaking with a wide variety of people.
• Dependable, punctual, and able to follow through on commitments.
• Self-motivated and comfortable working independently.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a busy environment.
• Comfortable using computers, email, Microsoft Office, and web-based software.
• Property management software experience is a plus but not required.
• Willingness to learn applicable leasing, Fair Housing, and landlord-tenant requirements.
• Ability and willingness to work weekends as needed.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Respond to leasing inquiries by phone, email, text, and online platforms in a friendly and timely manner.
• Show available homes and apartments to prospective residents.
• Conduct property tours, showings, and occasional open houses.
• Follow up with prospective residents and maintain an organized leasing pipeline.
• Process rental applications, verify information, and coordinate screening and background checks.
• Prepare lease agreements and ensure all leasing paperwork is accurate and completed on time.
• Explain lease terms, policies, move-in requirements, and community expectations to residents.
• Coordinate move-ins and help create a positive experience for new residents.
• Build and maintain strong relationships with current residents.
• Respond to resident questions, concerns, and requests professionally and promptly.
• Assist with lease renewals, rent increases, notices, and other resident correspondence.
• Maintain accurate resident files, leasing records, and property information.
• Communicate maintenance requests and property concerns to the appropriate team members.
• Assist with property inspections and help make sure available homes are ready to show.
• Work closely with the Property Manager and ownership to keep day-to-day operations running smoothly.
• Help ensure company policies and applicable landlord-tenant and fair housing requirements are followed.
• Pitch in where needed.
• As a small company, we work as a team and occasionally help one another with responsibilities outside our normal day-to-day duties.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Microsoft Office

Driver's license

Tools

Microsoft Office

Web-based software

Job description

The JOY FM seeks a friendly Leasing Professional to join our locally owned property management team. This mobile, hands-on role covers inquiries, tours, applications, move-ins, renewals, and ongoing resident communication across multiple properties in the Augusta area.

You’ll travel between properties to conduct tours, inspect readiness, and assist with resident needs while staying organized and proactive in a fast-paced, customer-focused environment.