Rental Office & Tenant Support Specialist

The JOY FM; Augusta, Northern (GA, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

The JOY FM in Augusta, GA is seeking an in-person administrative support role to handle calls, rent processing in Buildium, and tenant communications. You will assist with showings coordination, records, and social media presence to promote rentals.

Ideal candidates have a High School Diploma, office experience, and proficiency with social media tools. A driver's license is required for commute to the Augusta area.

Qualifications

• High School Diploma.
• Previous office experience or professional setting.
• Willingness to learn, grow, and help wherever needed most.
• Experience preferred: Buildium 1 year (Preferred).
• Property leasing 1 year (Preferred).

Responsibilities

• Answer and route incoming calls.
• Follow up calls, emails and texts to prospective tenants.
• Assist in setting and tracking showings to prospective tenants.
• File, copy and scan paperwork as needed.
• Assist in receiving customer payments and enter into Buildium.
• Help manage social media posts on Facebook and Instagram to increase internet presence and advertise rentals.
• Accept and post tenant payments in Buildium.
• Order replacement parts and record warranties.
• Accurately convey and triage maintenance issues from tenants to management in a timely and clear fashion.

Skills

Buildium knowledge

Computer skills

Social media posting

Phone/customer service

MS Office

Communication skills

Multitasking

Prioritization

Education

High School Diploma

Tools

Buildium

Driver's license

Job description

The JOY FM in Augusta, GA is seeking an in-person administrative support role to handle calls, rent processing in Buildium, and tenant communications. You will assist with showings coordination, records, and social media presence to promote rentals.

Ideal candidates have a High School Diploma, office experience, and proficiency with social media tools. A driver's license is required for commute to the Augusta area.