Mobile Integration Center (MIC) Team Lead

Stratix Corporation; Norcross (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Stratix Corporation is seeking a Mobile Integration Center (MIC) Team Lead in Norcross, GA. You will provide strategic and operational leadership to the MIC department, ensuring safe, accurate, and efficient delivery of services while aligning with company policies and goals.

You will mentor MIC staff, drive performance, oversee staffing and training, and partner with senior leadership on capacity planning and process improvements to meet SLAs and business objectives.

Qualifications

• 7+ years in warehouse or MIC operations or similar, with supervisory experience.
• Strong leadership, coaching, and team development abilities.
• Excellent written and verbal communication skills; capable of influencing at all levels.

Responsibilities

• Owns and drives MIC operational success, ensuring safe, efficient execution.
• Develops and implements policies and best practices aligned with company goals.
• Leads MIC team members and collaborates cross-functionally with Supply Chain, HR, and Customer Success.
• Oversees performance management, coaching, and development to foster continuous improvement.

Skills

Leadership

Coaching

Team development

Communication

Problem solving

Tools

Oracle ERP

Microsoft Excel

Job description

Mobile Integration Center (MIC) Team Lead

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

Position Summary

The Mobile Integration Center (MIC) Team Lead is responsible for the overall strategic and operational leadership of the MIC Department. This includes managing day-to-day operations, ensuring performance goals are met, driving process improvements, and maintaining compliance with all company policies and procedures. The Team Lead provides direct leadership to team members, promotes a high-performance culture, and collaborates cross-functionally to support business objectives.

Responsibilities Include:

• Owns and drives the operational success of the MIC, ensuring all activities are executed accurately, safely, and efficiently.
• Develops, implements, and continuously improves policies, procedures, and best practices that align with company objectives.
• Provides direct leadership and oversight to MIC team members, ensuring accountability, performance, and alignment with department goals.
• Partners with senior leadership to address personnel matters, staffing needs, and departmental planning.
• Oversee performance management, coaching, and development for the MIC team, fostering a culture of continuous improvement and engagement.
• Leads by example by maintaining a strong floor presence and a deep understanding of MIC processes, with the ability to step in operationally when necessary.
• Ensures all team members are trained in accordance with safety standards and oversees the department’s compliance with all safety programs and regulations.
• Analyzes performance metrics, identifies root causes of issues, and implements corrective actions to eliminate inefficiencies and reduce errors.
• Develop staffing plans, adjusts labor allocation as needed, and ensures service level agreements (SLAs) and other key deliverables are consistently met.
• Utilizes problem-solving and critical thinking skills to address operational challenges quickly and effectively.
• Leads daily and weekly meetings, disseminates key communications, and ensures alignment with broader organizational priorities.
• Communicates and collaborates effectively with internal stakeholders, including Supply Chain, Customer Success, and HR.
• Champions a culture of accountability, quality, and customer focus across all MIC operations.
• All other duties as assigned.

Qualifications

• Minimum 7 years of experience in warehouse or MIC operations, including at least 2-3 years in a supervisory or management role.
• Proven ability to lead high-performing teams in a fast-paced, deadline-driven environment.
• Strong knowledge of warehouse and logistics operations, safety standards, and industry best practices.
• Exceptional leadership, coaching, and team development skills.
• Excellent written and verbal communication skills, with the ability to influence and engage at all organizational levels.
• High proficiency in Microsoft Excel (formulas, pivot tables, and charts), Word, and PowerPoint.
• Experience with Oracle or similar ERP systems is strongly preferred.
• Demonstrated experience in quality control, process improvement, and data-driven decision-making.
• Comfortable managing complex, multi-task environments and driving initiatives from concept to execution.