Mobile Integration Center - Mobile Integration Center QC Manager

Stratix Corporation; Peachtree Corners (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Stratix Corporation seeks a Mobile Integration Center (MIC) QC Manager to own quality policies and drive a 99%+ score. You will ensure compliance with customer requirements and align MIC procedures with production needs.

You will lead MIC audits, analyze quality data, guide the team, and collaborate with Staging to improve workflows. The role requires strong Excel/Power BI skills, leadership, and a track record of process improvement in fast-paced environments.

Qualifications

• Minimum 5 years in operations with 2–3 years in supervision/management.
• Minimum 3 years in a Quality Control role with data-driven improvements.
• Experience with mobile device hardware, peripherals, and connectivity.
• Proven ability to lead high-performing teams in fast-paced environments.
• Strong leadership, coaching and development skills.
• Excellent written and verbal communication across levels.
• Advanced Excel skills; experience with Power BI/Power Query preferred.

Responsibilities

• Manage MIC Audit, MIC Tech Support and First Article Review processes.
• Improve production processes to raise quality levels.
• Lead First Article reviews and approvals for new projects.
• Provide leadership and accountability within the MIC team.
• Prepare reports by collecting, analyzing and summarizing data.
• Communicate issue summaries to managers and drive solutions.
• Analyze quality metrics, identify root causes and implement corrective actions.
• Maintain floor presence and guide MIC processes operationally.
• Collaborate with MIC managers to address challenges quickly.
• Develop and coach MIC staff to foster continuous improvement.

Skills

Attention to detail

Problem solving

Customer focus

Strategic thinking

Operational excellence

People leadership

Change management

Decision making

Collaboration and influence

Communication skills

Tools

Microsoft Excel

Power BI

Power Query

Word

PowerPoint

Oracle (preferred)

Job description

Position Objective

The Mobile Integration Center (MIC) QC Manager is responsible for the quality policies and procedures of the MIC Department ensuring a 99%+ quality score. This includes understanding the customer’s requirements and validating that our policies and procedures adhere to the customer’s needs. The Quality Control Manager will ensure the MIC’s quality procedures/processes support efficient workflows. The Quality Control Manager will work closely with the MIC Staging Managers to ensure that all Stratix quality control procedures are being followed.

To be successful, the Quality Control Manager should have excellent communication and listening skills, with strong observational, analytical, and problem-solving skills. A basic understanding of regulatory compliance and be skilled in understanding scientific and technical data. If additional quality check points are required, the Quality Control Manager will make recommendations to Team Leads and/or Supervisors and assist with updating, creating and documenting processes. The Quality Manager will capture data and produce metrics related to the pass/fail percentage of work performed by the Quality Control team at Stratix.

Key Responsibilities

• Management of the MIC Audit, MIC Tech Support and MIC First Article Review process.
• Devising ways to improve the production process to ensure higher-quality goods.
• Responsible for the First Article review and approval for new projects.
• Provides leadership and guidance to MIC team members, ensuring accountability and alignment with department quality goals.
• Preparing reports by collecting, analyzing, and summarizing quality data.
• Send out issue summaries to managers/directors of other departments and work with them on solutions to help reduce the issues that we have during production.
• Analyzes quality metrics, identifies root causes of issues, and implements corrective actions to eliminate inefficiencies and reduce errors.
• Leads by example by maintaining a strong floor presence and a deep understanding of MIC processes, with the ability to step in operationally when necessary.
• Work with other MIC managers to address operational challenges quickly and effectively.
• Oversees coaching, and development for the MIC team, fostering a culture of continuous improvement and engagement.
• Other duties and strategic initiatives as assigned.
• Attention to Detail
• Problem Solving
• Customer Focus
• Strategic Thinking
• Operational Excellence
• People Leadership and Development
• Change Management
• Decision Making
• Collaboration and Influence
• Results Orientation
• Business Acumen
• Communication Skills

Qualifications

• Minimum 5 years of experience in operations, including at least 2–3 years in a supervisory or management role.
• Minimum of 3 years in a Quality Control Role demonstrating process improvement and data-driven decision making to improve quality.
• Experience working with mobile device hardware, peripheral support, and connectivity.
• Proven ability to lead high-performing teams in a fast-paced, deadline-driven environment.
• Exceptional leadership, coaching, and team development skills.
• Excellent written and verbal communication skills, with the ability to influence and engage at all organizational levels.
• High proficiency in Microsoft Excel (formulas, pivot tables, and charts), Word, and PowerPoint. Experience with Power BI and Power Query is preferred.
• Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws.
• Oracle experience preferred but not required.
• Comfortable managing complex, multi-task environments and driving initiatives from concept to execution.