Mobile Health Unit Driver & Front Office Specialist

CAPS & Maple City; Goshen (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Childcare reimbursement

Student loan reimbursement

Job summary

CAPS & Maple City is seeking a Front Office Team Member to join the Patient Resources Team in Goshen, Indiana. The role supports access to quality healthcare and will operate the mobile health unit at community events.

You will greet patients, schedule visits, verify insurance, manage data in the EMR, and assist with enrollment events while upholding HIPAA privacy and security standards. Bilingual Spanish/English abilities are preferred.

Qualifications

• High school graduate or GED equivalent required.
• Associates degree or equivalent work experience preferred.
• Six months previous customer service experience, preferably in a health care setting.
• Experience in cross-cultural settings.

Responsibilities

• Demonstrates excellent customer service while greeting patients in a fast-paced setting.
• Identifies and addresses patients' questions and concerns, resolving issues when possible, and routing requests and messages to appropriate staff.
• Maintains accurate data in the electronic health record and maintains patient privacy and security as outlined by HIPAA.
• Schedules patient visits, verifies insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics.
• Participates in community patient enrollment events
• Helps with maintaining the mobile unit at events
• Understands and can fully operate the mobile unit
• Utilizes multiple resources for staff communication
• Completes patient intake
• Completes certain telephone encounters
• Communicates with patients
• Other duties that support our shared work, as assigned
• This description does not cover or contain a comprehensive listing of all activities

Skills

Word & Excel

EMR software

Bilingual Spanish/English

Customer service

Written communication

Education

High school diploma or GED

Associates degree preferred

Healthcare experience

Tools

Scheduling software

HIPAA-compliant systems

Job description

CAPS & Maple City is seeking a Front Office Team Member to join the Patient Resources Team in Goshen, Indiana. The role supports access to quality healthcare and will operate the mobile health unit at community events.

You will greet patients, schedule visits, verify insurance, manage data in the EMR, and assist with enrollment events while upholding HIPAA privacy and security standards. Bilingual Spanish/English abilities are preferred.