Mobile/Field Technician III

Driftless Claims & Restoration; Mobile (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

Driftless Claims & Restoration is seeking a Mobile/Field Technician (Tech III) to deliver furniture repair and restoration services at residential and commercial locations. You will assess damage, perform touch-ups, refinishing, and minor repairs while upholding professional customer service and image.

The role requires independence, self-management, and the ability to travel to sites, manage tools, and maintain safety procedures. Strong communication with dispatch and customers is essential.

Qualifications

• Proven experience as a Furniture Touch-Up, Refinishing, and Repair Technician or in a related field.
• Experience in a mobile service environment is a plus.
• Knowledge of different wood types, finishes, staining techniques, and repair methods.
• Proficiency in using hand tools, power tools, and touch-up/refinishing equipment safely and effectively.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and ability to adapt to different situations.
• Ability to lift and move furniture pieces.
• Valid driver's license and clean driving record (essential).
• Reliable transportation to and from jobsites.
• Ability to pass a background check.

Responsibilities

• On-site service at customer locations for touch-up, refinishing, and repair.
• Perform damage assessment to determine repair method.
• Touch-up and spot repair of scratches and dents.
• Refinish furniture including stripping, sanding, staining, and topcoats.
• Repair minor structural damages.
• Interact with customers professionally and explain processes.
• Manage mobile inventory of tools and materials.
• Maintain company vehicle in good condition.
• Schedule management and clear communication with dispatch.
• Ensure high quality and safety compliance.
• Complete paperwork and sign-offs.

Skills

Customer service

Time management

Independent work

Problem solving

Tools

Hand tools

Power tools

Refinishing equipment

Job description

Mobile/Field Technician (Tech III)

The Mobile/Field Technician (Tech III) is responsible for providing a range of furniture repair and restoration services at various residential and commercial customer locations. This includes assessing damage, performing touch-ups, refinishing, and making minor repairs while delivering exceptional customer service and maintaining a professional image. This position requires a high degree of independence and self-management.

Responsibilities

• On-site Service: Travel to customer locations (homes, offices, etc.) as scheduled to perform furniture touch-up, refinishing, and repair services.
• Damage Assessment: Inspect the furniture to assess damage and determine appropriate repair or refinishing methods.
• Touch-up and Spot Repair: Perform touch-ups to repair minor scratches, dents, chips, and other cosmetic imperfections using appropriate materials and techniques.
• Refinishing: Refinish furniture pieces, including stripping, sanding, staining, and applying topcoats, as needed. This may be partial or full refinishing.
• Minor Repairs: Repair minor structural damages such as loose joints, wobbly legs, and broken hardware.
• Customer Interaction: Interact with customers in a professional and courteous manner, explaining repair processes and answering questions.
• Material Management: Maintain and organize a mobile inventory of tools, supplies, and materials needed for on-site repairs. This includes ensuring adequate stock and proper storage.
• Vehicle Maintenance: Maintain company vehicle in clean and safe operating condition (if applicable).
• Scheduling and Communication: Manage daily schedule, communicate effectively with dispatch and customers, and maintain accurate records of work performed.
• Quality Control: Ensure all work is completed to a high standard of quality and meets customer expectations.
• Safety Procedures: Adhere to all safety regulations and procedures, including proper handling of chemicals, use of personal protective equipment (PPE), and maintaining a safe work environment at customer locations.
• Documentation: Complete necessary paperwork, including work orders, invoices, and customer sign-offs.

Qualifications

• Proven experience as a Furniture Touch-Up, Refinishing, and Repair Technician or in a related field. Experience in a mobile service environment is a plus.
• Knowledge of different wood types, finishes, staining techniques, and repair methods.
• Proficiency in using hand tools, power tools, and touch-up/refinishing equipment safely and effectively.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and ability to adapt to different situations.
• Ability to lift and move furniture pieces.
• Valid driver's license and clean driving record (essential).
• Reliable transportation to and from jobsites.
• Ability to pass a background check.