Outside Tech HS Lvl 2

Ashley Furniture Industries; Lubbock (TX); On-site; USD 24,796 - 38,572; Full time

Job summary

Ashley Furniture Industries is seeking a skilled furniture repair technician for on-site service in Texas. You will repair upholstery, leather, and wood, match colors, and ensure repairs meet quality standards.

Responsibilities include customer interaction, tool operation, and adherence to procedures while maintaining equipment and vehicle readiness. Ideal candidates have at least one year of furniture repair experience and a high school diploma.

Qualifications

• High School Diploma.
• At least 1 year of practical furniture repair experience including upholstery, leather repairs and wood refinishing, or similar material experience.

Responsibilities

• Greet and interact customers empathetically and helpfully.
• Determine if furniture requires parts replacement and if repair is feasible.
• Repair damaged furniture to a like-new condition within a set timeframe.
• Clean stained or soiled furniture and mattresses.
• Safely operate hand and power tools.
• Complete bench testing evaluations to validate skills.
• Support the development and growth of other technicians.
• Follow documented procedures and report activities.
• Follow planned routes to ensure timely customer repairs.
• Report incomplete or problematic service calls to the Customer Response Team.
• Perform weekly vehicle maintenance and log updates.
• Maintain an organized service vehicle and keep repair materials stocked.
• Adhere to driving policy and annual MVR review.
• Assist shop technicians with repairs as needed.

Skills

Furniture repair experience

Color matching

Leather repair

Wood refinishing

Education

High School Diploma

Job description

Key Job Responsibilities

• Greet and interact Customers in an empathetic, courteous, and helpful manner; listening and responding promptly to Customer needs.
• Determine if furniture requires parts replacement and whether it is repairable to good stock.
• Repair damaged furniture to new condition in a specified timeframe, including but not limited to case goods (wood or manufactured material furniture), fabric and leather upholstery.
• Clean stained or soiled furniture and mattresses.
• Safe operation of hand and power hand tools, especially drills, impact drivers, and multi-tools.
• Complete bench testing evaluations for regular validation of skills.
• Support development and growth of other technicians.
• Follow instructions in documentation and reporting, including standard operating procedures and activity recording.
• Follow the planned route to ensure on-time arrival for Customer repairs.
• Report any incomplete or problem service calls to the Customer Response Team.
• Complete weekly vehicle maintenance and log updates as required.
• Maintain a clean and organized service vehicle, including maintaining required repair materials and supplies.
• Adhere to driving policy for company vehicles, including meeting annual MVR review requirements.
• Assists shop technicians with repairs as needed when required and available.

Knowledge/Skills/Abilities

• High School Diploma.
• 1-year practical work experience in furniture repair including upholstery, leather repairs and wood refinishing OR similar experience working with other materials and completing color matching.