Mobile Field Service Technician — Appliance Repair

LG Electronics; Michigan; Presencial; USD 35.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) plan

Paid time off

Short-term incentives

Mental health resources

Parental leave

Life and disability insurance

Descripción de la vacante

LG Electronics is seeking a Field Service Technician to service and repair home appliances, TVs and A/C units in the North Detroit, MI area. You will travel to customer homes, diagnose issues, and perform repairs with a focus on quality and customer satisfaction.

The role requires physical capability, valid Driver’s license, and EPA certification. LG emphasizes safety, teamwork and exceptional service with competitive benefits and a clear career path.

Formación

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsabilidades

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Conocimientos

Customer service

Technical troubleshooting

Driver's license

Documentation

Safety compliance

Educación

EPA Certification

High school diploma

Herramientas

Diagnostic tools

PPE usage

Appliance repair tools

Descripción del empleo

LG Electronics is seeking a Field Service Technician to service and repair home appliances, TVs and A/C units in the North Detroit, MI area. You will travel to customer homes, diagnose issues, and perform repairs with a focus on quality and customer satisfaction.

The role requires physical capability, valid Driver’s license, and EPA certification. LG emphasizes safety, teamwork and exceptional service with competitive benefits and a clear career path.