Mobile Expert: Customer-Focused Tech & Sales Stock Eligible

T-Mobile; Knoxville (TN); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Stock Grants

Job summary

T-Mobile in Knoxville, TN is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Successful candidates develop skills in customer interaction, digital tool usage, and service plan recommendations, with emphasis on satisfaction and loyalty. Training is provided and options include full-time or part-time roles with strong benefits.

Qualifications

• Customer service and sales experience preferred (Retail environment).
• Ability to communicate effectively and solve customer problems.
• Ability to work across teams and handle multiple tasks.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork Orientation

Multitasking

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile in Knoxville, TN is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Successful candidates develop skills in customer interaction, digital tool usage, and service plan recommendations, with emphasis on satisfaction and loyalty. Training is provided and options include full-time or part-time roles with strong benefits.