Mobile EV Service Technician – In‑Field Diagnostics

Lucid Motors; California (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

Lucid Motors is seeking a Mobile Service Technician to diagnose, maintain and repair Lucid vehicles in the field, traveling to client locations across the assigned territory. You will work from a service van provided by Lucid and use our tools to deliver exceptional service.

We look for 2–5 years of automotive technician experience, HV/LV knowledge, EPA 609 certification, and strong customer service skills. ASE certifications and luxury vehicle exposure are a plus.

Qualifications

• 2-5 years of experience as an automotive service technician.
• Self-sufficient, highly organized and comfortable working independently and as part of a team.
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain.
• Customer facing experience exhibiting excellent written and verbal communication skills.
• Proficient in Microsoft Office as well as learn proprietary DMS software.
• EPA 609 Certification.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year.

Responsibilities

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management.
• Work directly with clients to provide a high level of customer experience.
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions.
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems.
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately.
• Accurately document client concerns for diagnosis and repair; follow correct repair order documentation procedures.
• Invoice and collect payment.
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status.
• Review appointment schedule to plan travel time and visit duration for mobile services.
• Provide support at Service Center based on demand.
• Ability to travel in assigned territory and other service locations.
• Other duties as assigned.

Skills

HV/LV knowledge

Customer-facing experience

EV powertrain knowledge

EPA 609 Certification

MS Office familiarity

Tools

DMS software

Microsoft Office

Job description

Lucid Motors is seeking a Mobile Service Technician to diagnose, maintain and repair Lucid vehicles in the field, traveling to client locations across the assigned territory. You will work from a service van provided by Lucid and use our tools to deliver exceptional service.

We look for 2–5 years of automotive technician experience, HV/LV knowledge, EPA 609 certification, and strong customer service skills. ASE certifications and luxury vehicle exposure are a plus.